Professional staff, I complained about our tub not draining and the front desk sent maintenance up immediately and fixed the problem and then offered us a free breakfast coupon for the inconvenience (very accomodating because the breakfast value for 3people is $50) I also had to complain about us only having 1 bar of soap and housekeeping not only ...

I was on a business trip and couldn't wait to get back to my room. The entire stay was relaxing. The bed was the best part.

This place is great. Not too far from the Metro and near a mall and many places to eat. The beds are excellent and the pool is nice. The rooms are average sized with new furniture and bedding. The lobby has a bar and restaurant but we did not go in there. The staff is not overly friendly but will assist you when needed. Only complaint was that we were told we could have early check in at 10 am and could not check in until 1:30 pm.

This Hotel was exelent. We stayed in the westin on my 8th grade trip to washington D.C in may 2007. I loved the new renovations. The rooms were spacious and clean. With plasma screen TVs. Their bathroom was spacious. I loved the "heavenly" showers (that is what they are called). The tour bus drive to D.C was reasonable short. the rooms ...

The only thing I liked about this place was the location. What I disliked was that there was an old bar of soap left in the shower with soap scum along the shower wall.
I could hear the ice machine going off at different times of the nite. The walls were so thin I could here a baby crying in the middle of the nite.

stayed in a few hotels on a coach touring holiday and stayed here on the 19/20 oct 07 this hotel was smart with fantastic rooms and beds.
the attitude of the staff though was apalling.i got the strong impression that this stemmed from lack of leadership by management, who seemed to loiter around in small groups, wearing smart suits and occasionally delegating to the minnions.

The renovations is lovely, how ever the staff are not focused on customer service. In room dining service was horrible, wrong order and food overcooked. The staff tries to be as professional as they are capable of, however it would be nice if they spoke clear english to understand what it is that you are ordering. I would not recommend anyone to pay a dime to this property

This hotel was clean and comfortable and easy to find. It appeared to have been recently renovated. Management just changed hands so there were a few things not worked out yet. They didn't have a map of the local area available. The lamp on the desk wasn't plugged in because there was no available outlet within reach. However, the room was nice with a flat screen TV. Good exercize facility as well.

I was expecting a more premium hotel. I think of Westin as a premium brand. This hotel was OK but it was very clearly slightly upgraded finishes on a mid-level hotel. Many of the details were poor. Some examples:

- the bathtub was what I would expect (and have experienced) in a fourpoints. Fine, but nothing premium about it.

- The FLAT ...