THEY WERE TERRIBLE. BAD MANAGEMENT, BAD SERVICE, POOR RECEPTION, AND RUDE. THEY REFUSED TO CHECK US IN AFTER THEY HAD TAKEN OUR MONEY. WE HAD TO LEAVE WITH OUR CHILDREN TO GO LOOKING THROUGH THE CITY FOR ANOTHER PLACE TO STAY. WE WERE ALMOST STRANDED IN A STRANGE CITY.
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Awful
By A Yahoo! Contributor, 01/29/08
Service is terrible. Management is rude. Location is on top of the interstate. Rooms are loud. It is old, dingy and dirty.
I would never stay here again. I suggest you never do.
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Gave away our pre-paid rooms!
By A Yahoo! Contributor, 05/31/07
We reserved and paid for rooms at this hotel on the long weekend in May. When we arrived there were no rooms available and we had to make our own arrangments (for 9 people)at another hotel. We found adequate rooms after two hours. Very poor service. At least we got a refund.
Don't be fooled by the nice picture of the outside. The rooms look nothing like the outside. This place is in need of major repair and updating. I'll never stay there again!!!
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Could have been better
By A Yahoo! Contributor, 05/03/07
The restaurant was excellent - the staff was friendly, competent and helpful and the food was quite good. We were very pleased with the service and the food both in the late evening and in the morning when we were in a hurry.
The rooms were uneven - we had four rooms, total; two of them had no bath towels (which, unfortunately we didn't ...
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GHETTO FAB
By A Yahoo! Contributor, 04/09/07
This is the bates motel. There is only onw wroking elevator so it takes 15 minutes to get to or leave your room. The hotel looks like it has been through a war with lots of dents and stains throughout the lobby and guest rooms. This does not quailfy as a 3 star hotel it is more of a 1/2 star.
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Bare minimum
By A Yahoo! Contributor, 11/06/06
An acceptable distance from the universities in Oakland, if you're visiting. Beyond that, don't expect much. The building and rooms are shabby and unkempt and the service is indifferent or worse. This is a property that seems to have just given up on quality years ago.
We made early reservations w/a coupon for special price. When we arrived to check in, the deskman wanted to nearly double the rate for Fri, Sat, Sun nights. Finally got manager's special (still more than special rate we were promised with our confirmation). The hotel room was nice inside (high floor had a nice view). The freeway access is ...
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HIDEOUS ROOMS
By A Yahoo! Contributor, 05/03/06
This was the most disgusting place that i have ever stayed at! I now know that this is at the edge of a scary borough and even other hotel guests told me not to expect much after I had already checked in. Thinking that it would be convenient to stay here, for one, the seminar that I was at was in the hotel and I do not like to drive in larger ...
There has been alot of work going on. Upgrading the hotel.Lots of Weddings on weekends limit guest parking space.Also no meals after breakfast on Sunday.