The Hotel is nice. At least at first. There are no electronic doors, and the elevator was probably built in the 1920's. It's one of those that has a gate in the front of it.

There was no soap on the bathroom sink, and the bed was the hardest bed I have ever not slept in. Absolutely horrible. TV is severely undersized.

Honestly, ...

I had booked an employee to stay at Biltmore for a week long training conference. He became sick and needed to check out on Monday and the Biltmore is going to charge us for the entire week because we did abide by the 24 hour cancellation policy. Not a hotel that is accommodating to emergency situations!

my favorite part about this hotel is the fact that it is old and also HAUNTED!...also, my room was right next to one of the ghosts room's (philip)....it is a beautiful hotel...and has a lot of interesting history...i loved it!

I had great customer service from mr. Ronald and I will definetly come back

great customer service i had a great time




















































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I have stayed at this hotel twice and each time has been a complete pleasure. I'm a female traveler and the staff is always accommodating and helpful. They really go out of their way to make your stay comfortable. This is a very old but well maintained and clean hotel with tons of charm. They have wine in the early evening and cont. breakfast in the morning. It's also convenient to several nice restaurants within safe walking distance.

Please read before booking at this hotel! I am a former Naval Officer and now Business Executive. I first want to preface these comments by saying that I never write to complain about services, but in this horrific case, I thought it best to document the incident.

I travel 40 weeks out of the year and cover all of the U.S. and several ...

This was one of the worst travel experiences I have ever had. The room was hot when I arrived, the air conditioning had not been on long, the carpet was dirty, and the bathroom sink leaked- and no one ever fixed it. This is supposed to be an upscale hotel, but the only toiletries was a bar of Ivory soap and some shampoo. I am allergic to Ivory ...

People still in our room when we got there at 3:30pm

2nd room had stained carpet, holes in bathroom wall, wallpaper peeling, and dirty tub

3rd room had shower head that did not work hanging out of wall, neither sink nor tub would drain, toilet had to be reset by hand in back of tank between each flush.

After complaining to staff for two ...