A young front desk receptionist, Sarah W., was very rude. She is the worst receptionist we have ever met.
Toilet water leaks from base of the toilet, very disgusting.
Bad experience. We will not come back again.

Very rude in the front desk. Very expensive for what they offer. I found a dirty sock in the drawer! Mostly they deal with airline-group people and they do not care about the rest. I will never stay there again.

I've been in many hilton family hotels but this is one of the worst.

Elevator weren't functioning properly, bath robe wasn't there in executive room. I couldn't reach no front desk via room phone. (line was just busy for 30 minutes) Executive lounge had no attendants and breakfast quality were horrible.

On top of that, ...

Considering the extreme prices of rooms in Manhattan during December, this hotel was a good alternative. They had a group cancel so I found an even lower rate through Hilton's website. (Although they did try to charge me the higher rate, but the front desk fixed it after I explained.)

The shuttle times did not fit my schedule, but it was an ...

This hotel is incredible..The service fantastic, the staff amazing, especially the Banquet Department. Our function was run so professionally, I couldn't have asked for more. The hotel is clean, newly renovated, and just a treasure we happened to stumble upon. Rates are more than reasonable...5 star reastaurant quality food....amazing shuttle ...

Bad experience. We booked four nights. Upon arrival clerk took credit card, checked us in then told us that our room had no water but we could us the the exercise room to toilet and shower. Air conditioning didnot work 2 out of 4 days of our stay eventhough it was 95-100 degrees. Management offered no compensation not even a free cup of coffee. This type of apathy in major hotel chain is troubling.

Service was excellent. There was a complimentary hot breakfast every morning. The rooms were great.

The only drawback is the location. You can only access it going eastbound on Route 4. Sometimes, we had to drive an extra mile to make a U-turn.

I have stayed here before and always enjoy it.

don't book ur function here. JOSE,the banquet mgr, is very rude and of no help. he'll cut ur function an hour less. if u try to asked him why, he'll charged u $15.00/per head more. if ur willing to wait 1-2 hrs. for shuttle service for p/u or drop off, then go ahead and use it. otherwise, not worth the aggravations. don't ever ...

inconvenient location, shuttle to manhattan does not run often