BEWARE. They claim to have problems at checkin with Bank of America credit cards-find another option. Later found out just a coverup and then all the additional charges you are charged for without being made aware. Parking even when you don't have a vehicle. Terrible customer service and no resolution. Won't stay here again.

We stayed here for 3 nights the first night was great and no problems. The 2nd night there was people in the hallway yelling but it didn't last long. The 3rd night was horrible. People were up running the hallways, yelling and partying until 4am. We called security several times in which they came up and spoke to the people. Made the threat if ...

Likes: Good location, friendly staff and clean rooms with good amenities and a comfy bed.
Dislikes: For this price it's outrageous that they charge for wi-fi. Friends stayign in another hotel a block away have equal amenities for a similar price and their wi-fi isn't $10/day. And, for this price, you'd think the connection would be fast ...

I has an issue with my car coming to KC. The Management and staff helped me find a tire store and even called the store to make sure they were open on a Saturday. I can't say enought good words other than on my next stay in KC, it will be at the Downtown Marriott.

We stayed here during a weekend wedding. Our service was horrible. First of all, the hotel blocked off parking because they overbooked the hotel, so we were essentially trapped inside the place all weekend. Thankfully, we were within walking distance to the wedding (the location is excellent, I do have to say). We missed out on the Plaza, ...

I liked the beds and the gym. When i went the spa wasnt sorking, that was kind of a bummer. But it wasnt all that bad

The overall appearance of the rooms and hallways are gorgeous! The staff is helpful, welcoming and have a professional look. The hotel exudes luxury and tranquility at the same time.

I travel to Kansas City frequently on business and always stay at this hotel. It located downtown and just off of the major expressways which makes it easy to get to anywhere in the city.

The hotel staff are absolutely fabulous and will bend over backwards to make your stay the best possible.

When we stayed thier We felt it was a very nice hotel although for the amount we spent I felt we should have free internet