Room was basic and comfortable. Reception staff were not welcoming or very helpful initially which was off-putting. No assistance to take heavy luggage upstairs to room left us with a negative first impression of our stay. This hotel is located in a business area and the restaurant was not suitable for family dining but the breakfast (included) was quite satisfactory.

having read the other reviews, i'm thinking maybe those people were staying in a different hotel! the building, inside and out, are in need of serious upgrades, especially the bathrooms. there was always a musty smell throughout, but it was really bad in our room itself.
what sort of brand-name hotel in the year 2007 does not have a small ...

I really,really,really,really like this hotel especially the front desk girls!! Robin, Lisa, and Lilliam are the best. Herman and Smitty, the janitors, need some motivation!!! You should defintely stay here!!!

Hotel is in a great location to visiting areas around MA and other states. People are friendly and helpful in the town. The area itself seems quite family oriented and safe. The hotel is old, the lobby and hallways are not air conditioned and have a stray odor. The room was exceptionally clean and good in size, the bed on the other hand was rock hard. The sceneray behind the hotel is beatiful, there was candian geese and ducks on the lake.

It would have been much enjoyable with a fridge in the room. There was ample parking, friendly front desk staff, music in the reataurant/lounge, and very good and sightly view.