Everyone was wonderful, but Rocco was great. He went above and beyond. My son spilled hot chocolate on the carpet and was very embaressed/upset. Rocco bought him another one and candy for him and his sister. The whole hotel was great and my mom said she will only stay there. Thank-you!

The location is second to none. Easy access to drive in, check in, etc. The bed itself gave me the best nights sleep in a long time. The staff, everyone from the valet's to the front desk clerks, to the maids were so friendly and helpful in answering any questions. The Magnificent Mile, Millineum Park, Navy Pier and so much more within walking distance. We will be back!

Went there for my wife's birthday and the hotel was great. The only thing was when we first got there at 9pm on friday the check-in line was really long and only 3 people helping. You couldn't ask for a better location right next to Mich. Ave. and on the river. Can't wait to go back.

Excellent hotel, great location, friendly staff. We travel to Chicago every year and from now on we will stay at the Hyatt:) Can't wait to come back!

I recently statyed at the Hyatt and enjoyed the hotel for the most part until I reviewed my checking account upon returning home and realized that the Bistro at 151 charged $16.87 more to the original bill. I marked N/A in the gratuity area of the receipt since we paid the tip in cash. On the menu it stated that if you had a party of six a 15% ...

Location = Great.

Just make sure you ask for a time stamp on your receipt when you check out. We thought we were getting a great deal when we got a stay at this hotel on Priceline for $60. After checking out a 7:30 AM to head to the Shedd Aquarium before we left for home, a $60 late check out fee showed up on our CC.

We got a great deal on our room and after staying there, I know why. Like so many others said, it was a great location and that is about it. We were charged for every little thing (no wifi? lobby charge for internet), the room interior was dated and the lobby areas looked like they had seen better days. Oh, and the staff? the rudest people we ...

... But this hotel kinda sucks.
It seems to me that the fancier a hotel, the more they nickel and dime you on the little things. You could stay at a Mariott and get much better service and amenities. They don't have all the cable channels, they charge for internet, breakfast, and parking. The room was very cramped and pretty run down. ...

Stayed on Regency Club floor and the room and view were almost beyond words. 33 floors up you see everything. Staff were very nice and helpful when asking for directions.