you can see Biscayne from every window! The hotel is elegant inside and out, the dining is fabulous, and the belgian waffles are superb! rooms are spacious and well-kept. staff is friendly and helpful.

This place needs to be shut down and refurbished.A good clean would be good too.Not only it was dirty, but I also came home with bed bugs bites.When I aproched the hotel staff about it they were not very interested and started telling me they might have been mosquito bites.No mosquito bites are completely different.

This Hotel may have been 5 star but not anymore rooms are really in need of updating very tired and old looking. Sheets and blankets were very bad and beds could do with updating also. Very shabby round the edges and paying to park was very expensive i think. Have stayed in much nicer and cheaper places than this.

ITS BEING AWHILE SINCE I WAS HERE, BUT MY MEMORIES WILL ALWAYS BE ALIVE, I REMEMBER A CLUB AND ALL THE GREAT TIMES I HAD WITH MY FRIENDS, I HEAR YOU ARE HAVING A PARTY HERE AND I WILL RECOMEND IT TO MY FRIENDS.

I had planed a great night with my wife and choose the Grand Bay for its Location . I was seriously dissapointed . The room was very nice, but not spotless clean as would be expected from a high end hotel . I had forgotten a Wine opener and requested room service to bring one , They showed up 2 hours later after 3 calls. We went out to have ...

The first review from a non U.S. citizen,
Before I do, reading the previous reviews, this hotel really does get mixed reviews, so I think a lot depends on how well travelled you are!.
I have travelled to and visited every contintent on this planet and never stay in accomodation below 4 star, so I have lots to compare it to!, here goes.
The ...

This hotel is in a great location and has large rooms. Its service is unfortunately far below what one would expect from the prices it charges, its imposing structure, and the hype on its Web site. One member of our party reserved two (guaranteed) rooms but no rooms were ready when they arrived at 5:30 pm; later that evening the hotel came up with ...

The stay there was amazing, the rooms were very clean. The staff was very friendly. The only problem we encountered was getting our room. They had a big group so they took a little long to get us checked in!! OVerall all an excellent choice

I stayed at this hotel 4 days and 3 nights; it was one of the best weekends so far...I was VERY hesitant to stay at this hotel because of the bad, more like, horrible reviews online but I decided to try it for myself. I sent an email to the reservations dept. expressing my hesitation about their hotel and they sent me more detailed information & ...