Wonderfully comfortable and luxurious bed & layout and fantastic view from spa suite. Nice full kitchen. Fantastic and convenient bath. Perfect place for senior but mobile couples to relax in and have as a base for exploring the Carmel & Big Sur areas.

We stayed here one night for a wedding and were charged almost $600! The room was worn and flooring creaked and we heard our upstairs neighbors walking across the floor a lot. The Highlands Inn needs updating.

Friendly service from the check-in staff to Sam the bellman. A beautiful property with amazing views. Nestled in the foothills overlooking the Pacific. Hat’s to the resort manager for the first class service and amenities.

This place is stunning. My wife and I stayed there for a weekend with some friends. It was one of the best experiences we've ever had. The area is beautful, the view of the ocean is breathtaking and the rooms were excellent. And the drive down from San Francisco was wonderful. We keep looking for excuses to return.

The view from our room was absolutely breathtaking! The service was impeccable: we were greeted with bottles of wine, water, and a letter from the general manager. The staff was very professional and the room was kept perfectly clean. When we had a problem drawing the window shades, the miantenance staff was at the room fixing it in a matter of ...

We recently completed a three night stay at the Highlands Inn. Need less to say I was quite disappointed. The grounds are nice and the staff was helpful, but the rooms are terrible. Felt like we were staying in a shoe box. They are so small, old, and poorly designed. We had an Ocean View King and there was no where to sit but on the bed or ...

We booked the room for a special occasion and planned on staying two nights. We figured even if the weather was poor we could enjoy our lovely room. We had seen website pictures and heard wonderful stories of the spacious rooms with jacuzzi tubs. Well, apparently the rooms we'd seen and heard about have been sold as timeshares. The rooms ...

This has to be one of the WORST 4-5 star hotels where we have ever stayed. The rooms are outdated, ugly, and dirty. The staff is unresponsiveness and unattentive to basic needs (such as getting water). Room service is only available from 8-10 and there is no place around to obtain basic supplies (such as food). The food that we did get was just ...

Made reservations 6 months in advance and when we arrived we were given possibly the worst garden level room on the property. Had a great view of the walking path where people went to smoke and the parking lot beyond that. If you were careful and stood on a chair you could catch a glimpse of what looked like the ocean.

We were told that ...