this hotel was an exapmle of how NOT to run a business. I found the staff was lacking in the basic knowledge of getting us checked in . after a half hour of waiting we demanded our money and went to best western it was cheaper and better

This is the second time I have stayed here and I love it. The staff are friendly and helpful, the food is good, and I found room service quick and good value. It's near to shopping, food, and Universal. It's also close to the Metro, for Hollywood, Downtown and Pasadena. The only downside is, I wouldn't pay extra for the executive ...

We were told we would have an early check in at 3:00p.m.-but had to sit in the executive level lounge for 1 hour while we waited for our room to be ready. It was ok for 30 min, but after that we just wanted to rest in our room. The front desk clerk told us we could go walk down City Walk while we waited, but who wants to do that when you've ...

I didn't get to the hotel from the airport until about 9pm, so was ready to get to my room and relax. Checked in (I am a HH member but was told it hadn't been marked in the computer, clerk explained that I needed to call in advance and make sure I was listed as HH even though I had said I was when I made the reservation) and was given a ...

There has been a significant recent change in the quality of this hotel in the last few months. They managed to squeak out a 4-star rating but I think it's drastically gone worse than before. It is definitely NOT a 4-star hotel! The staff has changed and those currently there seem to have lost their spirit and/or seem nervous for their jobs. ...

When I arrived on a Friday at 5:35 PM for check-in there were a large number (6+) of people waiting in each of the two regular check-in lines. I am a HHonors Members so I decided to use that check-in process. I was fourth in line. By 6:00 a few folks had queued up behind me, given up and gone to the other lines. They were long gone into their ...

If you are going to Universal Studio’s, this hotel in conveniently located right across the street. Our room overlooked the Universal Studio’s with Warner Bros. in the near distance.

The service at this hotel was impeccable. Valet parking was fabulous, staff went out of there way to make sure we were treated like movie ...

The hotel is located up a hill adjacent to Universal Studios. If you are looking to stay in this location but the Hilton is full, try the Sheraton Universal which is next door. There is a free Universal Studios shuttle that will take you from the "bottom of the hill" up to the top and the entrance to the park (vice-versa also). If you are ...

We just returned from a two-night stay at the Universal City Hilton. The hotel lobby was immaculate. Check-in was quick and the service was cordial but warm. The room was very spacious with a wonderful view (we were on the 16th floor). We were in a recently renovated room. The linens were clean and crisp and the beds were so comfortable! The ...