they need to train this lady how to do customer service

The check in clerk upgraded us to a poolside room which was great... open the door..there was the pool. He was very friendly and made us feel welcome on our arrival which felt good. The hotel lobby is spacious and very attractive. The grounds have koi ponds, fountains and are well maintained. This hotel was great...we ate all of our evening meals ...

The $10.00 a night to park your car, I thought your car comes with you. At the price you pay it should cover your car. Shameful!!!!!!!!!!!!!!!!

We made the reservation based upon the fact that we needed a "suite" so that we could have enough room for our little ones and yet have some private space for ourselves. We booked a "turret suite" and using our SPG status got a better than listed price, however the accomodations just weren't up to the Sheraton/Westin ...

we have stayed at this hotel for the past two years and our kids love it!!! the staff are all friendly and very helpful excpecially the front of house staff . the rooms we had were very clean and tidy big but yes the bathrooms are a bit small but clean. we love this hotel and are booked for another 3 weeks in september 08 .

The Sheraton Anaheim offers an average stay experience. The well appointed lobby and proximity to Disney make it desirable but be forewarned. This was among the worst housekeeping ever experienced.

A stack of new pillow shams were sitting in the room made us realize they never changed them. Additionally, we only got the courtesy water the ...

We were charged a 4 star price, for a 1 star hotel. Our room was in poor repair. Only one chair. No in room internet access. No mini bar. The staff was not particularly friendly. The shuttle drivers were very nice though. The restaraunt and bar were not open in the afternoon. We were directed to the hotel "deli". I've eaten a ...

Although the room was big but everything else was poorly done. The hotel is outdated and all the fixtures desperately needs an update, especially the AC unit. Our room was stuffy, dirty, and the bed was highly uncomfortable due to the quality of the sheets. The pillow has a distinct odor. Since there is one AC unit for all the rooms in the ...

The hotel recently went through a renovation and it is quite nice and elegant. There is a deli store that acts as a convenience store within the hotel, a nice bar, a great resturaunt that serves the most wonderful breakfast buffet at a decent price (we had breakfast and lunch there), a great gameroom for the kids complete with real arcade games, a ...