First off, the parking is ridiculous. You have to pay to park a block away from the hotel entrance and then walk another city block to get to your room. The hallway was hot and danky. The room was stuffy and hot. The thermostat was decades old and there was no air circulation in the room. There are giant doors/windows that you can open, but ...

This hotel has great potential but is terribly run. I stay here on average 3-4 times per month but that may soon change if management doesn't start doing something about the day to day operations of this hotel. The airport shuttle is my biggest complaint. I fail to see how a shuttle can leave the hotel every 15-20 minutes, yet if you are at ...

I booked my stay with this hotel because I was going to be in LA for a week on a business trip. This was one of the worst hotels I have ever stayed at.
It as cheap but they nickle and dime you like crazy.I had to pay $6.00 a night for a fridge. I called to see about getting some qtips and they said I could go to the gift shop. The business center ...

I cannot stress enough how horrible our experience was with the Hacienda Hotel near LAX. The accomodations were okay, but the service we received after our trip was TERRIBLE. After a long day of traveling, we finally arrived back at the airport. While waiting for our luggage, we called the Hacienda to inform them that we needed a ride to the ...

The parking was terrible you had to walk a block to the hotel, then you had to pay $5.00 per day for it. The front desk staff was not that welcoming, then there was a long walk to the actual rooms. I have traveled the United States and have never endured this kind of hotel service. NEVER AGAIN!!!

What I like the most is the location and
the kindness of people.
what I dislike is the bus driver ...
not really kind.I think he can do better
and speak more.

The desk staff was snitty but you only deal with them on check in. The cafe staff was very, very slow and couldn't care less. The room (in the main building)was old but clean. Bed was comfortable. The housekeeping staff was the best part of the stay. They were very helpful and pleasant to deal with. Bell desk was very, very helpful and ...

If your only concern is that it's close to the airport..and you don't mind the sound of planes all day ....and false fire alarms every other day...great. Otherwise I'd spend a few more bucks. Got stuck in the section I guess I shouldn't have ...have to hike for a bucket of ice...or for a nominal fee you can get some room service for ...

Very clean and very well-kept facility. We've stayed there many times, and on our return flight, we we already counting the minutes before we arrived and enjoy the facilities and a great rest. I would't give it 5 stars; I would give it the whole Milky Way!