When I arrived there on Valentines a lady named Nan at the front desk and she was very rude didn't look at me and my wife and acted like we were bothering her. I called down later to get a phone number and she sounded like I was bothering her once again. I do not understand why you would have someone who does not care about the guests. I will warn everyone about her so they are aware. I have many friends that are coming to stay with you.

We booked online for a last romantic night on our way home from Napa. Casa Mondrona is split into two sections. The old and the new. We booked the old rooms with the view of the bay.. The price online for the the old and new room on the bay are the same. The room we were given smelled like urine, yes pee. It looked nothing like the picture online. ...

My wife and I stayed at Casa Madrona for the weekend and had a really great time. The concierge Brian does an A+ job and really made our stay enjoyable. The valet parking guys were really friendly and fun to talk to. The location of the Hotel is the best in town. The room service from their restaurant Poggio was perfect (highly recommend the ...

The website shows a beautiful hotel - when we checked into the room (#205), the place smelled horrible, the furniture was old, the lamp was falling apart - do i need to say more!! Not happy at all!

Thank goodness we didn't have to pay for this place out of our own pockets, otherwise, I would have gotten a better room at motel 6!

I do ...

Tiny room, heater and uncomfortable bed kept us awake most of the night. Carpets were stained, bathtub drain plug chipping chrome and no slippers to walk to your spa treatment. The room cost nearly $300 and every little amenity in the room cost from water to bath salts. There also is no parking for the hotel, it cost $24/day for the valet parking. We will never go back there!

The Service at the hotel was very nice. everyone was polite and catering to our needs. I had the concierge, Nancy, help set the mood for the room that evening. And she did a execellent job. my fiance absolutely loved it. roses and candles were spread out across the room and the room she recommended that had a nice tub and view was great and ...

Do not stay here. We had been promised a 2-bedroom cottage with 2 queen size beds and walked into a very musty smelling room (so bad it woke me up) with one queen bed and 2 singles. The “two” bedrooms did not have doors and were separated by a glass window that you could see through. Our experience went downhill from here. The next morning we ...

From the moment we parked our car in front of the hotel for a valet parking (they charge $20 per day for parking even though you are a guest of the hotel), we already had a bad experience (the staff are unprofessional - I didnt want to leave my car with them at all!). Then the bell boy did not take good care of my bagage (feels like service from a ...

Casa Madrona is extraordinarily overpriced for what it is. I was expecting 4-5 star service and amenities to match the 4-5 star price tag. While the new rooms look nice, and the restaurant was wonderful, that's where the positive experience ended. Initially we were we given the keys to a room that someone else was already staying in (suitcases ...