Wow ..for a Best Western what a dunp!! I am a gold card member my first time there and last your help is very poorly trained it took them 20 min to check me and my wife in...we stay at lots of Best Westerns.. Man who is the GM for this one they must not be doing there job..its dirty walking to your rooms the court yard needs to be clean your back ...

I made a reservation for the Thanksgiving Holiday and had to cancel. I did so two days prior to arrival and was still charged. What a great way to give thanks. I called to get it reversed, and not only could the Hemet Location not assist me, but the 800# said that they were unable to assist in reversing the charge. Best Western is actually the worst hotel chain around because no one assumes responsibility.

I enjoyed my stay here. I especially enjoyed the heated pool. Unfortunately, the hot tub was out of service.
Most staff was friendly and helpful.

Denny's and Starbucks being near by was a plus.