We had some trouble with the internet in the room and had to use the lobby internet but the staff was so sweet and helpful and we only needed the internet for flight check in so it was ok.(can't complain over free internet) The room was large and well appointed, except the light over the sink was dim and that made dressing for all the parties ...

Shower broke, service was terrible and rude and to top it off, housekeeping stole my iPod!

There were mountains of pigeon poop on our balcony and despite repeated attempts to get it removed we had to try to ignore the unsightly and unsanitary conditions. No follow-up from engineering, housekeeoing or the front desk...manager "unavailable".
A HORRIBLE experience...and we are "Gold Preferred"

This particular location does NO good to the name Sheraton, I thought it would be nice, clean, good service....but came to my surprise it was totally the opposite. I stayed there for 4 nights; when I first made my reservation I asked for a non-smoking room, well when I got there I did get a "non-smoking room" that stunk like a smoking ...

We stayed at the Sheraton in Tucson for three nights because we had an event at the hotel and this made it much easier. I made sure before we started out on our trip that we had a NO smoking room with a king bed. I was reassured that was the case and paid for the first nights lodging. We arrived after driving for 7 hours and I asked again as we ...

The Sheraton in Tucson seems like a pretty solid hotel. The rooms are nice, there's a beautiful pool in the courtyard, and the facilities are overall quite solid. The restaurant isn't bad at all, and the rooms are large and clean. Based on all that, you would think it's a great place to stay if you're in town for a week. ...

By no means is this a hotel a dump. But, it needs a lot of updating: Paint job, renovate rooms with adequate bathroom space, free internet service, just to name a few. It is very conveniently located to shops, canyons, and restaurants.

Hats off to Pierre who does a superb job at the front desk.

Spacious suites, nice beds, generally very quiet, nice grounds and public areas. The ten dollar daily charge for interent service is a real negative, however, and really an out-of-date policy.

Stayed in many and wasn't expecting this nice of a place in Tucson. For the price, this place is a definate winner!