I checked in for a conference last week with a trade association, the price seemed a bit high for this type of place but I figured I would be on-site. I didn't know about the $30 "resort fee" tacked on daily. Supposedly it covers internet access, parking and the health-club. When I checked out I pointed out that I only accessed the ...

Avoid this resort at all costs. From the very beginning of our stay the service was very poor, often we felt that we were intruding upon their time. Most standing around and not inquiring to the questions and needs of the guests. We booked a suite, but were given a regular room. When we inquired to the front desk, they gave excuse after excuse on ...

The staff was great in accommidations and request at the Gym and Tennis court accomadations away from the Grand, plus with suggestions of other fun in the Pheonix area. This is a GREAT PLACE for the JR AND H.S. and college kids with parents..They can work out/swim/tennis/ raquet ball or just chill out around the resort plus it is all included in ...

I dont think it is safe for my children to swim at the water park. When some of the life gaurds were not able to answer a question consistantly I spoke to one of the pool security gaurds. When I asked him why his staff could not answer a simple question for me his response was, and I quote, Ma'm these are just 16 and 17 year old ...

This hotel was very very fun!
I would totally recommend this hotel!
It really was worth the money!

But i suggest bringing you're
own food with you to eat. It
is super expensive there!

My family usually veers away from high class hotels but the waterpark service and overall enjoyment was worth it. The mexican restraunt was great and not to far from the hotel are some other great restraunts. Service was superb we had a problem with our room and so we recieved another room no questions asked. Waterpark was awsome i suggest to not ...

This hotel is great if locals want a "staycation", it's got food, fun and family written all over it. The waterpark makes it easy for parents to relax and the kids to go off and do their own thing. It is literally a water park in a hotel, plenty to do at each water stop and plenty of relxation pools and entertainment (such as daily ...

This hotel has beautiful grounds and the rooms are nice but the service is absolutely horrible. we called downstairs to find out where a starbucks was and all we got was "I don;t know". the water park is olny open till 6. the wait staff there are extremely slow and unhelpful and the cocktails are weak. no poolbar exept for at the water ...

This resort is just an upscale motel 6. The only thing you are paying for is the water park. You get no clear channels on tv, the tv's are small, the rooms are small and not very accommadating, the rooms are so hot, not central ac (chiller systems). Check in time (4 pm) and check out time (12am) and the water park is open 10-6, so in order to ...