The smell inside the casita was absolutely foul, much like an old, untended porta-pottie. Attempts to fix the problem weren't successful. The advertised refrigerator didn't work and when two complaints finally brought a new one to the suite, it looked as if raccoons had nested in it. To avoid further delay, we cleaned it. Housekeeping ...

The place is old and run down. It is inaccessable to fine dining and other activities. The food is marginal yet way overpriced. We had a conference last week and the restrooms were minimal for the attendees and they were poorly maintained. The rolls & cookies were stale and burnt. They do not have wireless internet and charge $15 a day for ...

The place was decent, , rooms were cozy, and the trolley car ride to my room was nice. but too many things ruined the stay. Roaches in our jacuzzi, not a big deal as they are a problem in AZ and I only had some ants on the counter inside but no roaches were inside the room itself during my stay. They couldn't find my reservation when I arrived ...

After flying cross country, arrived to find "Management" unaware of meeting scheduled MONTHS in advance.

The layout is totally bizarre. Guests must walk 1/2 a mile around a shopping mall and private apartments to reach the lobby and restaurant!

Rooms outdated and smell moldy. Front desk staff rude - "too busy" to assist ...