My experience at this beautiful historical hotel in Savannah, Georgia was exquisite! Every staff member was courteous, hospitable, sensitive to my needs, and attentive. The evening I dined at the restaurant service was wonderful, the food was delicious, and the ambiance was warm and charming. I slept comfortably each night in my room which was very ...

Loved hotel and its beauty. A little above my usual day to day but aint vacation supposed to be. Just kidding on the aint dialouge but it is how management made us feel. Staff was awesome probably liked my wife and I because we were regular people as i assume most if not all were not withstanding snobby person who was at the desk in front of check ...

the room was dirty. Had coffee stains on the wall, baseboards,carpet too. Housekeeping wasn't keeping soap,fresh towels,tissues in the room. room service was slow. shower was small. i wouldn't stay here again.

The setting and the location on the park are nice.
The service and indifference of the staff are a disaster. We would never, never, ever stay here again.
Rooms not cleaned, impossible to get the concierge, then indifference when we did; room service for food was incompetent; front desk didn't have a clue.
And best of all, complete ...

We had our wedding there in November and it was amazing. The marble garden courtyard was exceptional and the sales managers were unsurpassed!! Our guests had a fabulous time and thought the decor was amazing!! It is a true hidden treasure that my husband, family and friends will cherish forever. We can't wait to return to the Mansion!!

The arrogance and ineptitude of the staff is a joke! We enjoyed ourselves more a year ago. We gave given The Mansion 3 tries...this was the worst. Staff turnover is terrible. Are you able to retain anybody for more than 12 months in a row?

The mansion was a great place to stay when we attended a wedding being held there on a rainy Saturday. Overall, nice romantic setting with parks and shopping close by.

Pros: Convenient location, beautiful decor, helpful staff
Cons: Overpriced drinks in lounge (A glass of Sangria was $14), shower leaked ALL OVER bathroom floor, room service food was subpar, toast and silverware were missing, pool was dirty

We had a great time. The service is incredible. The rooms are amazing. The best Bed ever. A little far from the river front, so in February it was a bit cold. I will book time to stay again.

Three couples went to the Mansion for a weekend. The valet service was good, the food was good, but everything else was a dismal performance by an incompetent staff. One room had water coming out of the ceiling, all of the showers leaked under the door flooding the room, we had no turndown service even after we specifically told them we had been ...