I went to CT for my brother's wedding, and reserved my jacuzzi suite six months in advance, even calling a week before my arrival to confirm my reservation. When I arrived, I received a key to a regular room. When I brought it to the attention of the lady at the front desk, she assured me that the general manager had made my reservation, so it ...

I made an online GUARANTEED reservation at this hotel only to show up and find they didn't have my room. They had canceled my reservation without calling me. I had to drive up the road to a different Holiday Inn Express and pay AGAIN for a room.
Plainfield has no idea how to run a hotel and the cusomer service was appalling.

I will never ...

the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.

Please take this into consideration - I think the workers there are great and need to get paid more than they do.I think the employees get paid less than they should. They get paid the same as McDonald's workers when they do so much more work and should be rewarded for that. There is defintiely a problem with employee recognition and something needs to be changed. Other then that the hotel is GREAT!