I enjoy the complimentary nights.
my husband and I really love coming to fallsview casino and staying there for a free night every so often. The room is always beautiful, the staff are always friendly. We love playing in the casino, we dont always win, infact we lose more than we win, but knowing our accommodations are free, its worth losing the extra money.
We dont expect to win , we just want to have fun...and play

Service was AWFUL! Without any notification the Casino is now charging a C$20 parking fee. I was rudely stopped by the parking attendant at the exit booth who threatened that I must EARN free parking by accumulating more points on the players card.

Ridiculous! Shameful way to kick customers out the door!!

Also, washrooms are the DIRTIEST ...

We want to have a wedding at the hotel, but their customer services and responses are slow as a snail. They have not responded back sufficiently in emails and they make lots of excuses on the phone.

1.Excellent Service.
2.Excellent Location. (Perfect View of the Falls.)
3.Very Neat and Clean
4.Excellent Value

This place had wonderful attractions. I would recommend this hotel to everyone. I enjoyed this hotel very much and I know you will too.

seneca is 100% better and they run there place like a true casino..this casino doesn't understand the casino rules..the host are the pits..the rooms are nice, clean .....the food is awful...the buffet is the worse..hard to find a place for breakfast...the no smoking is a turn off....and the people are not to friendly..

Casino itself the machines didnt pay as well as most other casinos. The food is where I had a huge problem with. There upper end establishment Noir 17 was just about the worst service and attitude I could receive, dont let Iris serve you. How she has her job I ll never know. Rude little asia girl.

PROS
- amazing view from a fallsview room
- rooms well-appointed and VERY quiet
- large, glass-enclosed shower and good-sized bathroom
- excellent, responsive and friendly staff
- large parking garage, easily accesssible
- fast elevators and plenty of them
- completely non-smoking in public spaces and casino as of 2007!
- interesting ...

great location overlooking the falls.
beautiful hotel, great lobby with a fountain worth going to see.
friendly staff: maids, front desk, casino. casino was very nice; good poker room.
buffet OK.

Beautiful place, it really is the vegas north, from the rooms to the food. However, in the casino, they speak more chinese than english. Asked how to play a game and had no idea what the guy was saying. Found a big friendly dealer (thanks don) who saved the day and we enjoyed learning how to play craps from him. We even made a few bucks.