As the owner of Cenzia Arts & Gifts, I find it absolutely necessary to reply to this review.
As the owner of a small business, I am completely aware of the importance of providing excellent customer service!!!! My staff and I work very hard, each and every day, trying to accomplish this.
I recently received a gift that had been purchased at Cenzia. It was very nice, but the color clashed horribly with the colors in my home. I took it to the store to exchange it for something more suitable. The owner reluctantly said that she would allow an exchange, but then when I had chosen my replacement object, she gave me a lecture on how ...