We had a waitress that was rude. She did not refill water and tea glasses. She did not ask us if the food was okay after she took our order she totally ingnored us another waitress served the prepared food.
We have eaten at Black Bear Diners at several locations because we really like the food and it is always consistently good from one location to another.

The service we had was awful. We waited for ever to get our food and when it finally came it was cold. The manager took our food back and when she returned it, it was even worse. When we complained to the manager she became real rude, so we paid and left. we will never go back!

The food is really, really good. And they give you a lot of it. Actually, too much to eat, so ask for a doggie bag. The service is very fast. We've never had to wait more than 15 minutes for our order. The ambiance is okay. Kind of like a nice Denny's, but cleaner and with a bear theme. I like their "breakfast served all ...