Really disappointed with phone customer service. Never really been treated with such disregard when there has been an issue. The staff at the locations have been to have been wonderful and the spa services themselves are great but otherwise a huge thumbs down.

Burke Williams closed down in Danville and promised to give me a full refund weeks ago. I can't get my money OR a return phone call. This is a 500.00 gift cert that my husband purchased. They closed down with out notice to anyone, even employees. Now they won't send me my money back. Looks like another company that will go into bankruptcy. ...

this is my favorite place in the entire world- ultra pampering and sooooooooo relaxing

I just called to make reservations for 3 and Darnell was very professional and accomodating. It was a pleasure booking the spa with him. He is a true find in a world of many who just don't care. Give the man a raise!!

very friendly staff, clean place and cozy. i love the location too, in the heart of old town pasadena

Customer service phone person was loud, abrupt, unprofessional...did not speak clearly and hung up on me as I tried to express an opinion. Burk Williams does not offer spouses sharing a room while having a massage....so much for laid back, casual....anything goes lifestyle in southern Ca. How childish...I would advise against Burk and go to another ...

She said one of the biggest, sounds like someone works for the santa monica location...

It took 5 days, many emails and over 2 hours on the phone to resolve the issue. To make matters worse, the manager's solution was to RECHARGE my card and credit it back later IF the original charge was confirmed. The only compensation they offered for the stress and inconvenience I endured was free shipping which would not have been necessary if they had listened to me to begin with. Buyer beware!

I've been to the one in Pasadena and I just love it. I wish I can afford to go once a month. But I usually book a message twice a year with friends and family. It is a wonderful place for relaxation.