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Yahoo! User Reviews
AVERAGE OVERALL USER RATING
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New ManagerI left a message with the Trolley Co. on Friday evening and heard back from Chris on Monday morning. He was very friendly and willing to accommodate my wedding requests. I think that the Trolley rate is the best around (quoted at $90/hr). The bad reviews must be about the old manager Julie who has since moved to California. Chris is great!2 of 3 Yahoo! Users found this review helpfulOVERALL
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WONDERFUL EXPERIENCEWe took a family trip with 6 adults and 10 children. We went on the trolley tour. Chris our driver was WONDERFUL very helpful and patient with all the children ages from 2-13. Very knowledgeable of the Springfield area with a great sense of humor. We will do this again and often.1 of 1 Yahoo! Users found this review helpfulOVERALL
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What service???My mother and I tried to get a hold of Springfield Trolley Tours for months to drive my wedding party. The voicemail was always full. If it wasn't full we never received a call back. I finally faxed and personally went in to the office. I was then told that all of the trolleys were booked by one individual. In all of this time I believe ...12 of 13 Yahoo! Users found this review helpfulSHOW FULL REVIEW
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Owner is incredibly hard to deal with and grouchymy home daycare has taken the trolley tour every summer for years and let me tell you that the owner Julie is not a nice person or an easy person to deal with....she would get a 0 out of 10 on that ......she just plain doesn't care what you say, think or feel about her service....I have even had drivers in past say that many people have had ...12 of 14 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALLAtmosphere
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Great Service and DriversOur agency used the Trolleys on two separate occasions, shuttling over 80 people to and from the lake. Their Manager went the extra mile to ensure our visitors had a pleasurable experience, as did her drivers. We couldn't be happier and look forward to using Springfield Trolley again for this year's conference. Good Job!!!5 of 10 Yahoo! Users found this review helpfulOVERALL
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Poor Customer Service!We hired the trolley service for transportation for our wedding. We should have listened to everyone else when they said how evil the owner was but we thought we would take our chances. Yesterday my mom called about our $200 deposit and the owner said she was keeping it because we did not clean the trolley per contract specifications. When my ...You did not find this review helpful.52 of 57 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALLAtmosphereValue
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