Staff were very good excellent tour of Grand Canyon and narration by our pilot was informative. Passenger safety is paramount with this company having had first hand experience will definatly use again on next trip.

We went to the helicopter ride on 8/20/2009. Overall the trip was good. We had a nice pilot who gave us a nice narration about the hoover dam, lake mead, GC observation platform etc. Only think we did not like is the time window they provided at the canyon. They have provided a nice picnic meal upon landing, but did not provide enough time to have ...

If you have children DO NOT use Papillon. They treated my daughter horribly. They do not value customers. There are so many other good helicopter tours to take. I wish I had read the other reviews.

Today my wife and two sons (6 and 9) enjoyed a day we will never forget. Obviously the views were incredible, but just as important, so were the the folks at Papillon. It really felt like we were getting the "royal treatment". The staff is very helpful and knowledgeable and I would strongly recommend joining them for one of their ...

Think we had the oldest helicopter, I travelled backwards so didn't get the full effect, the seatbelt & headphones were tight & painful, distracting me from the wonderful views. The windows were small & scratched. We did the Imperial flight costing $210 organised through our tour group, Thomas Cook. What should have been the ...

made us wait for hours with no explaination as to why and then would not refund our money ...we were bumped 7-9 times by other groups

The place is being run by a bunch of young kids that don't know what's going on. They were very disorganized and were putting people just coming into the building on flights in front of us that had been there waiting for a long time. They couldn't keep up with all the phone calls and people coming in so they were frantically trying to ...