Great location in the heart of KL and right next to the shopping malls. Rooms were clean and functional, however general staff friendliness was poor and the room service was appalling - over an hour wait, wanting cash payment, wrong food and wine. Won't be going back.

No dislikes,just like it very much,good buffet breakfast and dinner,luxury rooms,great view over Kuala Lumpur,no wonder it was rated 5 stars!Just subscribe for a 4-5 days stay everyone!!

I felt disappointed staying at this hotel because the service is so bad.At that time I just arrived from Thailand and I would like to keep my luggage there for 2 days because the next day I would fly to Singapore for 2 days and I went back to Kl on the 3rd day and I stayed at this hotel. But, surprisingly when I came to this hotel to put my ...

room service was cheap and really good, but breakfast was shocking

First time in KL and was pleased to stay in Berjaya Time Square Hotel. It is very convenient to go around town as the location is very centralised and can get transportation easily as monorail is just a stone throw. But suggest that the management of the hotel changes the carpet as it looks very old and dirty. Kettles need to be replaced as its ...

My wife, my 6 year old and myself spent time at the Berjaya last September and absolutely enjoyed our experience. Sure there were some minor problems but nothing that wasn't fixed straight away by the very efficient staff. Talk about a huge hotel swimming pool!


Having so much to do in the complex itself, Cosmos World (indoor theme park) ...

this huge hotel has :

good location

Idael place for shopping addicts !

large rooms

and good service which was responsive as quickly as possible.

the restaurants are good and the staff are kind.

totally highly recommended

The location is very good. It has a shopping centre of 10 floors in the same building of the hotel. All types of shops available, from branded to cheap items. you will not regret at all.....

MC

Location was one of the factors in choosing this particular Hotel. Incidently it has only suites and all are well furnished. Good view from the suites.
Certain improvements can make it a world class property.
The staff should be more caring and attentive. They should have a multi-cuisine 24 hrs coffee shop.