I was so disapointed in our stay. We spent 2 nights there and could hardly wait to go home. The men at the front desk were extremely rude, the food was disapointing and felt like I was eating in a cafeteria, the elevator was extremely hot and didn't go up unless you were on the ground floor, the rooms were hot and humid, did not cool down at all even with air conditioning on full blast. I would never recommend this hotel.

My wife and I stayed there with another couple (all in late 20s to early 30s) between Sep 24 and Sep 28. We booked thru the RIU web site and paid apprx $700/ person including airfare from JFK and transfers from/to the airport. The hotel is very beautiful with a great location and awesome staff.
We were a little hesitant in the beginning since we ...

Upon check in we were upgraded to a corner suite. Very nice and spacious room. View was awesome!! Inside was ok, but we had to keep in mind that it's very hard to maintain such a room being so close to the ocean and humidity. Ton's of staff on duty and every single one of them was constantly working. Everyone was nice and very ...

Hotel rooms are hot and humid. Elevators are small and very hot. The bed sheets were old and had bed bugs, and the maintanence of the rooms were not great. The cleaning ladies use the same towels to mop the floors. My toilet clogged three times and the hotel staff did not make an attempt to change my room. The front lobby staff, men especially were ...

This was our 1st trip and Riu Cancun was great. The staff was very friendly, the pool areas were nice, the room and the view were awesome. The food was okay. That was my least favorite part.The coffee was excellent though. We had a great time and if we go back the Riu is where we will stay. It is located within walking distance of the mall, ...

Can't say anything bad about the RIU. Everything was great. Staff, food, beach, pools, etc. All the bad reviews must be coming from owners of other hotels in Cancun, who want guests to come to their hotel instead. Or they are chronic complainers. We were only there for 5 days. Will try to be back next year, for 7 days. Would absolutely recommend this Hotel to anyone!!! Thank You RIU Cancun for 5 fabulous days!!!

It may have been the best vacation we have ever took. I think some of it may be due to the swine flu scare because the hotel was not at full capacity but the service and amenities were great for us. We had a group of 12 stay for four nights including an 8 and 6 year old. We did not use any of the kids features but they had a blast at the beach or ...

My husband and I love this place. We went there 3 years ago and loved it so much, that we had our wedding there last year. Its our vacation spot and we look forward to going back again next year. Great Food, service and amazing views. And you cant beat being right in downtown canun. Full of night life and shopping right around the corner (literally).

Hi!! I was the one who wrote 'Best Vacation Yet!!!!' ( my name was 'icecream!' , but i can't seem to log in. Please, can someone tell me his name? (the guy with shoulder length hair, usually ties it up, 1 inch long) someone has to know his name!! I might be going back soon!! And I can't wait at all!!!