We were booked in here for 2 nights with an excursion from our travel company in Albufeira (Signature). It was cold, old, unclean, and the elevators did not work. Three times we were forced to use the stairs to the ninth floor. In the restaurant the hot food was almost always cold, and the cold food was left out far too long without refrigeration. Add waiters who made Manuel (Fawlty Towers) look efficient and you will get the idea.