My room needed some SERIOUS MAINTENANCE!!! ...mold in the bathtub caulk; a large 4 foot x 4 foot repair to the ceiling had a 18-inch gash in it; the carpet lining the lower part of the wall was literally falling off the wall its entire 8-foot length. Continental breakfast of warm apple juice and cheap pastries was not too welcoming. I hope they repair this room before you arrive :)
1 of 2 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
AWFUL CUSTOMER SERVICE
By A Yahoo! Contributor, 01/11/08
I have never ever seen such awful customer service. My company books installers at this hotel quite often due to some work we are doing nearby(this is basically the only hotel close by). As the company accountant, I have to call them often for receipts and every time I have encountered horrible customer service. No one ever answers the phone so ...
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OVERALL
Service
Basically a good place to stay
By A Yahoo! Contributor, 09/28/07
I've stayed at the West Hartford Inn three times now. The last time I stayed was this year and I think the place has gone downhill a little bit. The curtains had holes in them, the table was chipped, and the chair was scuffed. The beds are pretty comfortable.
The rooms are decent and clean overall. The location is ideal -- off of ...
Very convenient, in the hart of the city. Little pricey though! Good friendly service. breakfast was very basic. Over all OK motel. Rooms were nice size, microwave of freeze was not available. which is negative.
I really like the west hartford inn a lot.The rooms are amazing and the cleanliness is unbelievable.I was in hartford for some personal matters and i decided to stay at the west hartford inn. I loved the place. The staff was really friendly....it is a convenient location in a prime area..lots of places to visit closeby and very good shopping area........would love to go back to The west hartford inn!