The staff was mostly helpful and courteous.

The room was nice but it overlooked some construction which made for a noisy morning (they offered to move us for the next day).

When we left the man at the front desk called a cab for us. The cab (license N1N 174) didn't run a meter and overcharged us. I think this looks bad on the hotel. (Our group had a lot of trouble with cabs while in Brussels.)