I love Porto's. I go there and bear the long lines, because at least on the cafe side it moves very fast. Also, I have called multiple times to place orders and have never had anyone be rude, ever! Actually, I am surprised at how nice they are when dealing with my stupid questions. I'm sure there could be some employees with bad customer service, but I have not encountered them.

Porto's addict right here :)

this is a place i would not want to visit again.
sorry

bad service.
long lines and the food is just ok.
I used to like Cuban food until I really came here.

Im sorry , but I think you guys there can do a better job with the rude people.

we ordered a cake that they totally messed up, when we ordered the cake it seem like they didn't even care what we wanted and it showed. We got the wrong flavor! they made us wait (over an hour) to pick up a cake that was even decorated wrong, so that they could fix it!! when we complained they wanted us to bring in the cake to prove that the cake was wrong, talk about trusting the customer or even good customer service!!!

This place is totally not worth the wait. The people there are really rude too. This place needs to do something about that.

I saw 3 people just standing and talking and not even helping anybody.

I give this a D- If anything...

The food: Delicious.
The Employees: A lot of them lack customer service skills.
We went there a few days ago and purchased different kinds of pastries. We also decided to eat there. While my husband was ordering, I was looking for a bigger table in which I could put everything I bought. I also had to set up my two little ones so we could eat. ...

this place is so great! the food is delicious.
its always so busy though.
but everytime i've ordered on the phone for pick up, they're always so nice.

RUDE! Every time I call to place an order (and I place very large monthly orders for our company) the people that answer the phone are rude and unprofessional. Don't believe me? Try calling. I tried to report the person that told me off over the phone and called back a few times... she kept hanging up on me and no one would help me out. And I ...

This bakery/cafe' is a great spot to grab some great pastelitos or croquetas if you are suffering from 'Cuban Food withdrawal' as I have been! The lunch is okay, their ropa vieja sandwich is not the best compared to Miami food like La Carreta, but it definitely suffices for your cravings. This place is very Americanized, so don't be ...