We went on a family vacation here last year and LOVED it..going back again in August and cannot wait. Going in know..its a time share. if you aren't already an owner, you will be asked to attend a meeting. thats how it works. If you go to a meeting and they offer cocktails to get you to buy...DON'T DRINK! duh! the service is friendly and ...

We were high pressured and they refused to let us leave. Use of alcoholic drinks to have your thinking impaired to buy into thier timeshare. Buyer beware. We are still disputing are contract to be cancel and they are not responding.

All traveler's should also be aware that when you purchase in Mexico you have no recourse. They hire GBS to be their collection agency who will send you to collections but they will not help you with the resort or any problems you have. So if you buy be aware you have no recourse for disputes but you will be hounded by GBS no matter how bad the resort treats. you.

We had the bait and switch pulled by this group. Going on 2 months and no one will return a phone call or address the numerous documents that they provided. Please dont fall for their scam This group is tied with Marina Fiesta and they will rip you off if given a chance.

This was our first stay at HE since we purchased the timeshare two years ago. The check in process is something that needs to be improved. Even though we were served drinks upon arrival It was a bit annoying having to wait an hour in the lobby for our room. But once we entered our room to see the beautiful view from the balcony that all went away. ...

My 21 year old daughter and I just returned from staying a week at HE, and we just fell in love with it. The people working there were just wonderful! Very helpful, considerate and friendly. We thought the food was great (pool service was very good when we were there), and the magnificent view and sound of waves crashing from your room and pool ...

Currently sitting on the veranda as I type this. This place is absolutely beautiful. We own and it is our first trip since we bought 3 years ago before the hotel was built.

Yes, there are some quirks to be worked out but I think they have come a long way and look forward to returning again in two years.

The worst part is the ...

Resort has a beautiful location on the cliffside and soothing sound of waves. There are kinks to work out being a new resort. Jetted tubs have brown grime coming up. Pool service is unprofessional and lacking. Bellboys and concierge are excellent. Some studios have very lopsided uncomfortable mattresses, however the bedding is very nice. Drink ...

We are owners and went this past February for one week. Much has to be done, however, the studio was beautiful. The view was to die for and the working people at the hotel cannot do enough for you. Hector was always willing to help or fix or do anything that would make our stay confortable. We probably would not go back next year just because ...