Reality check. Compared with other fast food places? Sanitary? At least as good as any other in town.

Unfriendly? These are the same people who rushed to the aid of accident victims, leaving the "store" to help. Unfriendly is pretty often the reaction to an abusive character. Customers also need to be friendly and courteous. Maybe Nick was having a bad day...

not only unsanitary but rude, lazy, and just plain hatefull.