Be careful about booking your reservation in this hotel. The receptionists TRICK you! They quote you a hotel rate and then when you check out they will charge you a very high rate! The manager, Bertha Ramirez, is even more horrible when in comes to customer service. She even lies about "accounting" and additional taxes that are NOT expained when you check-in. AVOID THIS HOTEL AT ANY COST!
Probably one of the classiest hotels in all Mexico. Everyone working there was outstanding. The grounds are gourgeous and the restaurant is superb. I would not hesitate returning to the Mansion.
OVERALL
Service
Cleanliness
Location
Value
We go every year
By A Yahoo! Contributor, 05/01/07
The location, service, gardens - it is just great! Access to the parkis excellent. Staff is friendly and professional. The grounds are wonderful filled with flowers, plants and trees.