Ended up not staying here. I understand late notice cancellation policies, but when I had to cancel on the day of our reservation due to illness, I was told that yes, I could still use the gift certificate at a later date. When I tried to reserve a room later, they didn't honor the gift certificate. The biggest disappointment was that they reversed what I was told on the phone. Will not patronize the business now.
1 of 1 Yahoo! Users found this review helpful
OVERALL
Service
Beautiful Inn/ Poor Service
By A Yahoo! Contributor, 08/12/09
The Inn is situated away from the lake but has high quality rooms and amenities. I wish we could say the same for the staff at the Inn. We had a horrible experience. The staff was rude and was completely inappropriate towards us. The staff member had a temper which was out of control. They raised their voice several times. We enjoyed the other ...
From the very moment we arrived everything was so pleasant that we were really impressed.
We arrived early, but were greeted with friendliness and were taken to our room immediately. The room was comfortable and the cleanest I'd ever seen (even compared with Hyatt's and other high end ...
My wife and I got married at the Black Bear. It is a terrific place to stay. Kevin and Jerry are wonderful host and the location is just down the street from Heavenly Mountain. I highly recomend it.
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Cleanliness
Location
Value
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