Upon arrival front desk employees were very pleasant. Hotel is as it looks on the outside, however once in the room, we were not impressed. The beds were uncomfortable & sat really close to the floor. I didn't feel that the bathroom was as clean as it could have been either, since the floors were not clean. Also we noticed no ...

Front desk staff was excellent, our stay here was a nightmare. The lifeguard grabbed my 10 year old grandson, when confronted by management he looked up at our room, we didnt feel comfortable staying there after that, at 11 pm we packed up and moved to a cheaper motel. Did I mention the roaches in the room? Or what was floating in the pool and on the pool restroom floor, We will not be back.

There was not much to dislike, the place was just as advertised. The staff was great, the rooms were great, and the waterpark was great. Our 2 year old daughter loved it. I guess the only that could have been better were the towels, they were very small and abrasive. However, we had brought our own so no big deal there. We are already planning our second trip. :)

LIKED: The room was very nice. We had a 2 bedroom suite and there was plenty of room for 5 adults and 1 child. We ate most meals in the room since we had a full kitchen. We all loved the pool with the water slide. The attendants were very nice to all of us, no problems there.

DISLIKED: The towels in the room were very small as others had ...

i have no clue what the man below me is thinking, probably tired to get a free night by complaining. i needed a handicap room for my father and it was just fine! the indoor waterpark was amazing, the service was i bit slow but hey they have to have about 200 rooms there and 4 people working so it was ok by me. the room was huge and furnished, it ...

I called and reserved a handicap room. Once we got there with my girlfriends 87 year old grandfather, we realized the room we were put in was not a handicap room. The front desk argued with me and told me it was. The next day after two trips to the front desk, one time talking the general manager, and one trip talking to an assistant manager. I ...

For $139/night, we were able to have a clean and comfortable condo. Our kids enjoyed the kiddie pool, but the staff kept having to close the pools and lazy river. Other than that, we were pleased with our stay here. It is in a good location close to outlet shopping.

Loved the front desk staff at Governor's Crossing! They showed true southern hospitality to the guests. The housekeeping staff was also diligent and friendly. Our room was clean, comfortable, and quiet. The room rate was unbelievably affordable for the quality of accommodations available at the resort. The 3 pools (standard outdoor, lazy ...

It was very clean. If you are a non smoker or person with allergies this is the place to stay. It was the first time I was able to stay away from home with my family and not suffer with bad allergy attacks. The location is perfect for shopping, eating or going to Dollywood. They sell the tickets to Dollywood so there was no lines. Can't wait to go back.