Not Good
By A Yahoo! Contributor, 9/15/11
Hotel looks great but is not. I am shamed to be a former Hilton employee at the old Austin Hilton because Hilton is not so great anymore. Most horizontal surfaces in the room are coated in dust. Tub calking is cracked and dirty looking. Overall, housekeeping and the management of it is poor. The executive lounge is not worth it. there was only one worker who sat at the computer the whole time and barely looked up. They ran out of the little food they had to offer and she did nothing about it but shrugged her shoulders. the food they offer is low quality. It is like a cattle call feeding frenzy in there sometimes and gross. The rooms are built cheap. Thin walls where you could hear the drunks coming in at 2:00 am. The frot dest was RUDE. The work out desk was RUDER. Treated me like a tresspasser even though we are Hilton diamond level. also, you have to pay extra for the workout area (if not upper level) which is a ripoff. The workout room is good though. The bathroom area though was bad with wet towels on the floor, broken shower, smell, etc. Very Bad Management at this hotel. I have written them about it too and they do nothing. The coffe shop help was good though; very nice service. This hotel is a shame. It looks good, is in a good location, is a Hilton, etc and should be top notch. It is barely above a holiday inn though. BAD MANAGEMENT!!!! I expect much more from Hilton.