Ramada Ruidoso, Ruidoso Downs

It was horrible, we went up to our room and the lock to our door was not working; the counter top in the bathroom was dirty with hairs and full of dust, smelly, old nd the breakfast its insulting! No coffe, no food at all, I guess they did on porpuse because the employee was asked several times to bring coffe and hot water but never complied. The pancakes look uncoked and no syrup. Total disaster, we stay because of the Ramada name but never again!

The worst experience ever, the manager is very rude, fraudulent and racist Para los q hablamos español: La peor experiencia de siempre, el gerente es muy grosero, fraudulento y racista

The positive reviews sound professionally done. The management is horrible and absolutely careless. Ramada is a great chain but this one is the worst hotel ever I have stayed at. They are so cheap that you have to beg for toilet paper, and the breakfast is a total joke. 15 people were sitting in the breakfast room and there was no milk, no hot water and 2 pancakes and the bagels. The cook (who is also at the desk) ws called 6 times n 15 minutes to bring some food or at least drinks. The pool is absolutely discusting, here wwere hair, chewing gums and brown foam in the hot tub, and furniture in the main pool! When you walk in at night all the lights are off, the gas fireplace is never on, I asked for an extra towel, the next day all my towels had been swapped for a discuting stinck rug and I ended up buying some towels at Walmart. Is it necessary to specify that you never get any extra soap or shampoo then the sample you get when you first get there, there were still garbage from previous uests under the beds and the owner is a very rude character. I travel with my children and have been to poor places in the world but never a cheap one like this one, for the same price as a 4 or 5 stars accomodation. If you are adventurous take the risk but honestly those people don't deserve to represent such a prestigious international name. Will never stay at a Ramada again because of them and will make sure to tell people to avoid this place in particular.

I've contacted this hotel no less than 6 times over the past 4 days to speak to a manager. I keep getting the same response: "He should be in later/tomorrow." What a joke...

Do not get me wrong Ramada is a good place to stay but not this one. Individually owned by a bad owner. Mr. & Mrs.Sharma are horrible owners. I made reservations for 1 night and they charged me for 2 nights. I asked him for assistance and he did not. I am working w/General Manager to get a refund. Mr. Sharma called me back 7 days later after he was very rude to me and still stated that there is nothing he can or will do for me. Hotel's customer service is doing what they can to assist me and are very very helpful. I do not understand how an individual w/no customer service skills can run this establishment.

Absolutely loved this place. Free, hot breakfast, business center and a nice pool/jacuzzi. I definitely recommend this place over any of the others in Ruidoso. It's a great value for the price and in an excellent location to all the attractions including the casinos and race track. I WILL be staying here again!

We made reservations through AmeriHost (now Ramada Inn – Ruidoso Downs) in March 2006. When we arrived, we were told that our reservation had been cancelled even though we had called 3 weeks prior to our arrival and our reservation was still there. The manager insisted the price was double the reservation price. As a result we were given a choice; pay double the amount or leave. We chose to leave. Since it was a Saturday and everything was booked up, we had to leave Ruidoso. Based on previous reviews, it appears that the management of this hotel has a history of such actions. We contacted Ramada but recieved no response. Our only motive is to prevent this from happening to anyone else.

This place is amazing and definitely the best place that I can think to stay when traveling in Ruidoso. We travel a lot because of my husband's job and we were able to bring the kids along this trip and they absolutely loved the hotel too. They have a GREAT heated indoor swimming pool, wireless internet to get some work done, a small gym to try and keep up with staying in shape and they serve a delicious hot breakfast in the morning. I think overall though, the best part of the hotel was certainly the location. It's close to every major attraction in the Ruidoso area and that is a huge plus. I will DEFINITELY stay here again when in Ruidoso and I recommend this place to anyone traveling on business or vacationing with their family.

The hotel was extremely clean and one of the newest in town. It was completely booked for our first two nights there, and extremely busy, but the staff was able to accommodate all of our needs quickly and they were all very friendly. The kids LOVED the pool and spa, and the wireless high speed internet was great because I was able to get a little work done too. The breakfast in the morning was fresh and delicious. They have coffee in the lobby 24/7 and the hotel's location can't be beat. It's close to all the attractions (casino, ski area, major restaurants) that we were looking to visit. I look forward to visiting this hotel again soon and recommend it to anyone looking for a great value and a clean room!

We made reservations through AmeriHost (now Ramada Inn – Ruidoso Downs)in March 2006 for October 2006. When we arrived, we were told that our reservation had been cancelled. The proprietor went through every scenario he could think of to bilk us into paying double for a room. As a result we were given a choice; pay double the amount or leave. Since he refused to honor his agreements, we chose to leave. We discovered the proprietor of this hotel has a history of such actions. We would like to prevent this from happening to anyone else.