Housekeeping and Management is HORRIBLE!!!
By A Yahoo! Contributor, 7/16/09
My family and I stayed at this Hotel in July, 2009. After checking in, we went to our room. We were getting ready to put my 6 year in the tub, when we found POOP in the tub. I went to the front desk, she was helping others at that time, so I went back to my room and told my husband to go ahead and clean it up. I went back to the front desk and told the clerk my concerns, she did appoligize and offered to come and clean it and she did. We were there for 5 nights and our room was only cleaned twice! They need to re-think their Housekeeping staff. When checking out, the hotel did give me a conccession of $20.00. I emailed management after arriving back to my home in South Carolina. Several days past when Pam, the Hotel Manager called me and pretty much told me that I made it up. Sure she is going to say that becasue that is her Hotel and she dose not want anyone to know such a thing. She also told me that the Front desk clerk said that when she arrived to my room someone took a shower and the shampoo bottle was open. Correction...nobody took a shower and yes the bottle was open because when my husband was trying to clean the tup..with water... he put a little shampoo in the tub until she got there to clean it. I also heard other guests complain about housekeeping and the hotel even offered them $49 a night if the stayed. (the rooms were $90.00 a night) The guests declined and left. I have never dealt with more un-professional people in my life. Pam was extremely rude. My advice to you...DON'T STAY AT THIS HOTEL!!!!! I know hearing about poop in a tub at a Hotel sounds unblievable, it would to me too until I witnessed it at Country Inn and Suites.