Wynnwood Plaza, Newport News

Stayed here for a week on my business trip good service, good staff would definitely come back

I did not like anything about this hotel. It was a nightmare!!!!!!!!!!! NASTY and VERY UNPLEASANT. I have never seen such filth in all my life. I agree with the other reviews that refer to this hotel as been one that needs to be condemed. The rooms were nasty and smelled like vomit. The refrigator had not been cleaned in a long time and looked like there was mold in it. The ceiling had cracks and holes in it. We requested another room, but was given the room next door, which was in a very similar condition. After check out we spoke with Kevin, the general manager, who apologized and stated he would give me a discount on my next stay. Don't worry we will NEVER RETURN.

I've worked for a hotel company for 8 years and I have never seen such lack of service, unprofessional staff and filth in my life. We paid for the room with cash upon check-in. I was originally checked into a room that was already occupied. I understood that these things happen in hotels, no worries. I approached the desk to have the issue resolved. While the front desk agent began to look for another room, I decided to visit the restroom located on the lobby level. There were atleast 8 roaches in the foyer before entering the bathroom. I decided that I had seen enough and couldn't possibly stay, so I asked for a refund and not another room. The front desk agent (wearing a dirty shirt with no hotel logo or name tag) said that she can not give me a refund and would have to wait till someone got in at 3:00pm. I was livid! I had given her cash just 15 minutes prior to this conversation. How can she not be able to refund me the money? So, we had to get some manager on the phone and he confirmed that she can not process the refund because she had to enter a code into the computer ans nobody has the number. The agent put the manager "Frank" on the phone and after many frustrating questions and irritating nonsense, he guided the agent on how to give me a refund. Sure enough, she reached into an open drawer with no lock, key, combination or computer code and handed me my money back. Unless it's the only hotel available in Newport News, do not stay here!

Definately worth the money, stayed here for 1st time and will definately come back, free hot breakfast and recently renovated rooms, loved the moen revoluation massaging shower head and new curved shower rods, friendly staff is a plus

Was a very clean hotel had new beds and carpet. The staff was friendly and always ready to help. Had a great nights sleep and great breakfast will be comming back forsure was the best value in Hampton or Newport News area.

The hotel was very clean and the staff friendly and helpfull. I loved the huge pool, clean comfortable rooms, and the resturant had great food.