Sheraton Chicago Hotel and Towers, Chicago

301 E North Water St, Chicago, IL 60611
 
 
 
 
 
Average User Rating (64)
$239 avg. price
 
 
 
 
 
 
Hotel Class
Hotel Description:
Located in heart of downtown along the Chicago River, Sheraton Chicago Hotel and Towers is steps away from famous Michigan Avenue shopping and Navy Pier.The Sheraton's numerous restaurants and lounges satisfy every... More »
Located in heart of downtown along the Chicago River, Sheraton Chicago Hotel and Towers is steps away from famous Michigan Avenue shopping and Navy Pier.The Sheraton's numerous restaurants and lounges satisfy every appetite for great dining and entertainment. Wake up to coffee and pastry at Fresh Cup or indulge in the breakfast buffet at Riverside Cafe. Lunch on super sandwiches at Spectators sports bar or sup outside in warm weather at Esplanade Express. Sink your teeth into a steak at Shula's Steak House and linger with your choice of liquor at Waves, the lobby bar. After a long day of seeing the sights of Chicago, float in the hotel's indoor heated pool, relax in the sauna, or succumb to a massage.Guest rooms and suites feature spectacular views of the Chicago River, Lake Michigan, or the city skyline. Luxurious furnishings, exceptional features, and deluxe amenities assure complete satisfaction and comfort. Guest rooms feature Sheraton's Sweet Sleeper(sm) Beds, voicemail, high-speed Internet access, dataports, safes, complimentary weekday newspapers, and coffeemakers.
Amenities: Air Conditioning (In Room), Newspaper (Free), Refrigerator, Iron, Telephone, Television (Cable/Satellite), Non-Smoking Rooms, In Room Wireless Internet Access, Television, DVD/VCR... More »
Amenities: Air Conditioning (In Room), Newspaper (Free), Refrigerator, Iron, Telephone, Television (Cable/Satellite), Non-Smoking Rooms, In Room Wireless Internet Access, Television, DVD/VCR, Daily Maid Service, In Room Broadband Internet Access, In Room Broadband Internet Access Fee, Safe (In Room), Coffee Maker, Telephone (Voicemail), Mini-Bar
Hotel Details:
  • 1209 Rooms / 34 Floors
  • Built in 1992
  • Electronic Key
  • Laundry/ Dry Cleaning Service
  • Multi-lingual Staff
  • Sprinkler in Rooms
  • Common Area High speed Access
  • Smoke Alarm in Rooms
  • Photocopy Service
  • Computer Use Available
  • Administrative Services
  • Concierge Services
  • Uniformed Security on Site
  • Common/Public Areas Accessible to Wheelchairs
  • Common Area High speed Access Fee Ind
  • Business Center
  • Currency Exchange
  • A-V Equipment Rental
  • Parking Area Well Lit
  • Fax (For Guests)
  • Complementary Coffee
  • Common Area Wireless Access
  • Gift Shop
  • ATM/Bank
  • Concierge/ Club Floor
  • Room Service
  • Restaurant in Hotel
  • Health Club
  • Pool (Indoor)
  • Health Spa/Massage
  • Pool (Outdoor)
 
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Yahoo! User Reviews

 
 
 
 
 
44 reviews for Sheraton Chicago Hotel and Towers, Chicago
disappointed!
By Rebecca, 01/05/09
Beautiful hotel and great location - but way..too much money for New Year's Eve!! I felt taken advantage of by the mark up for one night! I was told that I would have a Play Station in my room, and then found out they had none! I was also told that I could upgrade to the club level and it was not possible when I signed in. I paid extra in advance to get in to my room early - I arrived at the same time as my other family (who did not pay for the early arrival) and they let us both in at the same time!! (12:30) A bottled water is $5.95and they don't offer any kind of continental breakfast. The valet service ruined my tire and rim... and the hotel was quick to say that they have no responsibility over the valet service. There is no hot tub by the pool... The best thing going here is the 'one shot' Starbucks cup of coffee! I would not stay here again.
 
 
 
 
 
1 of 1 Yahoo! Users found this review helpful
Never Again
By TMAN, 07/22/08
Let me say this was our first trip to Chicago, just 2 of us.Upon Arrival we were informed they upgraded are room, wow if this was an upgrade I hate to see the other. We were given a Lake View, problem was it was a inside corner room, so the building (how it sticks out)blocked any view to the right & the center was blocked by a bigger building, so yes you could see the lake to the left if you stood at a certain point. The room, bathroom was very small & tub was slow draining so during shower it would fill with water, then wait for next person to shower. We had 2 double beds, while sitting on 1 I looked down to see all along the bottom of the other bed (the skirt around the bed) someone had apparently thrownup ( I kid you not) during their stay & it had since dried & never cleaned, truly unbelievable. I don't think this Hotel is for the normal working class such as myself, I don't consider myself cheap & usually on vacation I will splurge on items so to speak but this Hotel was ridiculous. Bring your own drinks, the room is stocked but it will CO$T you big time. Theres a Walgreens & Store just a block away. Want to use the internet, $12.00 a day. Want to use the Pool, $12.00 a day. Want room service, how about a $16.00 hamburger or a $15.00 dollar waffle. We ate breakfast at the Cafe on lower level, buffet style, food was.....not good, not good at all, price ..$52.00 tip included. We would have like to eat at Shulas, but I can only imagine the price. Frontdoor man was very nice as well as the conceirce person, recommended a Pizza place for us, deliverved to our room late one night, Large Pizza 14", sausage pepporoni, $38.00 plus tip. & it was horrible, give me a frozen Red Baron over this ANYTIME. Actual location of the Hotel is good. Just blocks away from everything, Mag Mile, Shopping, Navy Pier, we even walked to Sears Tower & back from the Theater after seeing Wicked. Both of those were quite a walk for myself but it wasnt to bad. This was our first trip to Chicago, my advice is plan well before going. Know what you want to see & where it is located. Cabs will cost you, they have Buses & Trolleys for much much lesser. We even took the L (Green Line) up to Oak Park to Hemingways birthplace (which is just 4 blocks from where you get off L at Oak Park). Cost us $4 to use L, verses $40 for a cab. Also, everyone said to eat at Bubba Shrimp at Pier...We Did, to me....overpriced, glamourized Long John Silvers...cost $48.00. The waitress was extremely nice though, I like to think she was hitting on me rather than my son...lol. The only food place I can truly recommend was at Benningans on Mich. Ave. , Great Steak & Grilled Chicken...$35.00. Back to the Hotel, like I said it is centrally located which was nice, but I would not stay there again due to pricing $220 a night, overpriced resturaunts, & overpriced amenities which I just assumed were included in the 220...pool, gym, internet etc. I'm willing to pay the $220 or even a little more but I expect alot more at that price. My advice & our next stay will be at the Hyatt, just around te corner & down a couple blocks or most likely Embassy Suites. Embassy is located directly across from Sheraton one open area block. Views of the Lake & City would be just as good, just make sure & specify as I learned later from a Chicago traveler that you want an unobstructed view. They have free Breakfast buffet & a Happy Hour from 530 to 7 for drinks. Like I stated before this was our first trip to Chicago, I expected alot more from the Hotel based on what I read on their site as well as here, I was truly dissapointed. Also, like I said, the prices I quoted were all Total Bill for just the 2 of us. We were there 3 days, 2nights. Also, ask if their having a conference when/if you stay, Hotel was packed with somesort of Conference, which wasnt to bad because most those people were nice, just alot of people.
 
 
 
 
 
0 of 1 Yahoo! Users found this review helpful
Great hotel!
By MMF, 07/21/08
Beautiful lobby, comfortable beds, awesome view from our room, friendly staff...what else can I ask for?!
 
 
 
 
 
1 of 1 Yahoo! Users found this review helpful
Just spent a week there
By A Yahoo! Contributor, 07/07/08
The housekeeping ladies start quite late, most days hitting our room around 2-3pm. She didn't leave any shampoo/conditioner/soap after the first day. They have Internet access, but it is $11.95 per day. I felt that was outrageous, for the cost of the hotel nightly charge Internet should be included in that price. However just two blocks away at the grocery store called Dominicks there is a Starbucks with FREE wifi. The restaurants within the hotel are outrageouly expensive.
 
 
 
 
 
1 of 2 Yahoo! Users found this review helpful
Thin walls, good remedy!
By Kalissa, 07/01/08
Our original room was on the 17th floor and we found the walls and door to be paper thin! It was a Friday night and it seemed like we happened to be there with many parties going on (of course it was our anniversary weekend...) Nobody seemed to be excessively loud, yet we could hear every word said and door closed or opened.
 
 
 
 
 
1 of 2 Yahoo! Users found this review helpful
boast themselves as a family hotel, HA
By A Yahoo! Contributor, 02/04/08
The Sheraton located on North water in Chicago boast as a family hotel however when my children were just being kids the security threatened to ask us to leave. Also before check out the manager informed me that I would have to pay a higher rate for the night we spent there just because the kids (7,8,9) were being too noisy for the gest in the room across the hall. I would not recommend this hotel to any family
 
 
 
 
 
5 of 7 Yahoo! Users found this review helpful
great location
By KimberleeD, 01/22/08
We stayed at the Sheraton for our anniversary and had a great time. Enjoyed the bar located in the hotel. Great location . . . steps from the Magnificant Mile as well as Navy Pier. Staff was friendly and helpful. Bathroom was a little cramped. Could barely clear the toliet when opening and closing the door. Overall was a great place and would definitely go back.
 
 
 
 
 
1 of 2 Yahoo! Users found this review helpful
I want to go there again some time
By A Yahoo! Contributor, 11/26/07
This hotel service is totally good. Furthermore, we can go there by any transportation from airport. Approximatly, 4.5miles from airport and we can use train, taxi and public bus. Also, there are run shuttle which service of this hotel!!!!
 
 
 
 
 
4 of 4 Yahoo! Users found this review helpful
We stay here whenever we visit
By Dennis K, 11/21/07
Good size room for a downtown hotel. GREAT swimming pool, and exercise facility. Shula's Rocks! Superb view. Just a block away from killer shopping on Mag Mile.
 
 
 
 
 
3 of 3 Yahoo! Users found this review helpful
Service is not as i thought it would be/
By A Yahoo! Contributor, 11/12/07
service is HORRIBLE. MANAGER is nice though. i wish that the service was a little nicer and friendlier. we asked for two beds and kept receiving a king sized when we have 4 people staying in the same room.
 
 
 
 
 
4 of 4 Yahoo! Users found this review helpful
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