Fiesta Americana Cozumel All-Inclusive, Adolfo Lopez Mateos

We loved our trip to Cozumel in February! I highly recommend the resort for divers; my boyfriend finished up his certification at the resort. The Dive House was awesome and Nacho was just the best. We love Mexican food, so the food was great, but if you want just American fare, you will probably be disappointed. We did the all-inclusive option, which was well worth it. We had a great room which was cleaned twice daily. We met so many great folks; we can't wait to head back!

I was extremely impressed with the atmosphere at the fiesta. Everyone working there was extremely friendly. The rooms were very clean and comfortable (although we didn't spend much time in there). I'd recommend bringing plenty of $1 bills for tips.

As a single woman who was travelling alone, I was appalled by the complete indifference and outright ignoring of myself when I entered a dining area. I would sit and wait for service until I would wait onmyself getting water and drinks. While I was on an all inclusive package and tips were included I was afraid not to tip for any service i recieved. The smell was awful!!! I was gaggin one day as I entered the ladies restroom near the pool, it smelled worse than any outhouse i had been in in Northern Michigan while wilderness camping! It assaulted you even in your room. The vegtables, salads and fruits were plentiful and I ate lots of them as most of the other food was shall we say, questionable. THe desserts were also not bad. Someone stole my Seiko watch I had left on the coffee table in my room, I removed it after realizing i was still looking at it 2 days into vacation, so i took it off and laid it on the table on a Tuesday night and when i went to put it back on on Firday it was longgg gone. When I talked to the manager, he tried to make it MY fault it was stolen. All in all i loved the snorkeling and the Sea and the side trips, but despised the Fiesta Americana.

I just got back last night and am glad to be home! Cozumel is beautiful, most people are friendly, and the diving is outstanding! Cons: I would avoid this place like the plague! When we arrived, we were "upgraded" to a garden room. This garden room was in the 800 section that others have written about. It smells like it's situated in the middle of a waste water treatment plant. The smell was horrible and constant. We were told we'd have to wait when we checked in (4 PM) due to the room being cleaned. When we were finally allowed to go to our room, it was filthy. Cigarette ashes on the sofa, ashtrays and floor, an inch of green slime (no joke!) on the bottom of the shower/tub and the whole place smelt of a lockerroom with no ventilation. The A/C was good, but sounded like a 747 taking off. Lights which needed to be replaced never were even after multiple requests. This place must also have a contact with some of the cruise ships for on-shore dining. This caused us to wait 30-45 mins for a table and taxed the swimming pool area. Too overcrowded!! The front desk could not be trusted! They wanted a signed blank creditcard slip when you checked in. They were given a list of things that needed to be attended to in our room and told us it was completed, it wasn't. There's a main street for the island which divides the resort in half. Drivers in Mexico are the worst I've ever seen and crossing the street to go to the restaurant for breakfast and lunch was much like a game of Frogger. Taxis apparently have the right of way over everything! If you use the phone, be prepared to pay $2.50 a wack as a service charge by the resort, even for 800 numbers. Pros: It's close to good diving. The Dive House dive shop is great with great divemasters and well maintained boats. They are willing to wheel and deal with you on dive packages, which I found them to be the cheapest out of the 4 shops I checked with. The upstairs restaurant is excellent. The food was awesome and service was A1. The bellhops were friendly and very helpful with good suggestions. Rent a jeep from the Avis there in the lobby. All the other rent a car shops had various schemes to get your money and are proud of it when caught. "As long as Cozumel gets your money" was heard uttered more than once when we rented scooters and paid more than originally quoted when we returned them. Overall, I can't figure out how this place rated 5 stars on Yahoo??? It's a good place to stay if your by yourself and just want to dive all day long, which I did for most of the trip. But for the days were I didn't dive to see the sights, I ended up frustrated and disappointed with the service. The other two couples we went with also had many problems. We found another place which was slightly more expensive, but worth it.

it was great really good for the whole family... two pools.. one by the beach one right outside of the hotel the water was clean.. the beach was clean and it was great.. the people are very extremely friendly

The place was clean, quiet, not too far from town yet the snorkeling was great right off shore! Food was o.k. Service was good. We felt it was a GREAT deal for the price. We want to come back again!

This was my first time in Mexico and I almost did not go back. The people of Cozumel where rude and the cab drivers would charge you $6.00 to get in town and $14.00 to get home. Great scuba diving. Thats all. Stay in Nuevo Vallarta

Stayed in FA a couple of weeks with my wife and a 4-year-old. We all loved it. Mexican people are truly the most hospitable and friendly people in the world. The hotel was very clean and well maintained. Excellent snorkeling right from shore with lots to see. The Dive House operates four dive boats daily for morning, afternoon, and night dives, and divers are grouped and assigned to boats based on experience. The staff was very friendly and accommodating. The childcare is available with different activities scheduled each day. The all-inclusive plan was a real bargain, we highly recommend it, otherwise you can easily blow $100/week just on water alone. Dinners were very tasty and different each day, although deserts were not that impressive. Two restaurants serve breakfast and lunch. One restaurant serves daily dinner, and another fancier one can be reserved twice a week for special meals. We were a little skeptical after reading some reviews, but are now glad that we went to see for ourselves. We have traveled and experienced pretty much everything in the Caribbean thus far, and this is one of the better places we�ve been to, both in value and comfort, and are definitely coming back!

Good Features: Location, out of town but convenient, on the water, beach access, snorkeling, dock for boat trips Higher floor rooms in the main building spacious, well designed and furnished, nice balconies, views. Clean. Restaurants all offer good food and service. Beach restaurant, breakfast and lunch,nice view, menu and buffet. Buffet restaurant, all meals. Evening dance shows appropriate for all ages, audience participation games before dance shows not appropriate for children. Sound system abominable. Formal restaurant upstairs not too pricey, elegant but noisy. Good mariachi band. Pool, tennis volleyball courts.Childrens' programs. Three Big Problems: 1)Front Desk: Assistant manager obstinately refused to do anything to mitigate the reservation problem, blaming travel agent and leaving us in the middle. He then switched us to a casita room still worse than what had been substituted for what we reserved. The next day he deliberately obstructed the execution of a room change to an oceanview room, as arranged by his manager. Assistant manager lied repeatedly to us as he conducted our business. We observed him handling another couple in the same way regarding a room switch that he was trying to put over on them, and observed him lying to another customer regarding a key problem. While the manager did make a room change for us and conducted himself appropriately, there seemed to be no accountability concerning the assistant manager's lies and room switches, which leads us to wonder how much cheating in room pricing and switching is actually traceable to and condoned by company management. And, just try to find the parent company on the Web or in any directory. 2) Sewage Smell: Except for the beach area across the road, the whole place sometimes smells of sewage. We identified two sources. First, the on-site sewerage treatment plant located behind the main building is apparently overtaxed in periods of high occupancy such as spring break. Its odors were noticed over the whole property, except the beach, depending on wind conditions. Second, in rooms on the top or seventh floor, the vent stacks for the toilets are close enough to the roof line that smells from them blow down into the rooms and access corridors. 3) The rooms in the back buildings, sometimes called Casitas, Cottages, or Jungle Rooms should be avoided. These are numbered in the 800's for ground floors and 900's for second floors. They are cheaper than rooms in the main building and were used in the bait-and-switch scams. There is no such thing on Cozumel as a jungle. These rooms are in a sparsely wooded, poorly drained area adjacent to the sewerage treatment plant, with associated aromas. Located in small, two story buildings, apparently designed by total amateurs, the units are small, wasteful of what space there is, split level (watch your step!), and feature a tiny deck with a hammock. The decks are oriented so that each one looks out on its neighbor, and there is no privacy. In a touch of the absurd, the grounds under the little ficus trees have been scattered with old coconut husks, perhaps to suggest an exotic tropical setting. :(

We honeymooned there and overall really enjoyed the entire trip. Convenient flying right into Cozumel. Taxi cab drivers are insane, so hang on. Rooms were clean and staff friendly, everyone smiled and said hello to us. I have to say the biggest downfall of the resort is the hard bed! We enjoyed the buffets and the rolls are the best I've ever tasted. The ocean view room had a wonderful view of the water and the beach was fine with direct access to snorkeling. We never had a problem with service or getting drinks served to us. Renting a jeep and driving around the island was great and if you get the time, take a tour to Chichen Itza.