Holiday Inn Hotel And Suites, Indian Rocks Beach

My husband and two children stayed overnight in a standard hotel room with a bridal party and was impressed with the hotel amenities i.e. the pool, the clean kiddie pool area. Although we did witness a few rude poolside bartenders who were very unfriendly with other patrons. The room was of a decent size and clean. The day we checked out, my husband and I discovered there were mistakes on our bill and brought this to the attention of the staff who were incredibly rude when he was questioning about the incorrect charges. However, the staff did remove the charges and we completed check out and left the hotel. Two days later my card was charged several different charges for not only the amount we originally complained about but two other charges were applied for totaling the cost of two rooms we did not reserve or stay in. They lied to us about removing the charges and in addition added others! We spoke with Rebecca who was very immature and unprofessional as she yelled over the phone the entire time we attempted to get this sorted out. She refused to remove these charges from my card and called my husband and I liars. As if this weren't enough, my husband and I discovered that this same issue came up with other bridal party members who stayed at this hotel including the bride and groom! We filed claims with our banks and Better Business Bureau, in addition to the Pinellas County Sheriff's Office also investigating this problem at the hotel. This hotel is not corporate, it is individually owned and therefore there are evident sub-standard practices at this hotel that one may never experience at a corporate hotel.

Terrible un-updated rooms. No view what-so-ever from courtyard rooms - you can't even see the sky from these as the windows just look at the windows across the hall. This needs to be torn down and re-built.

I've read some of the reviews and the ones that rate this hotel as negative, ill treated, unclean, cannot be talking about the same Holiday Inn Harbourside that I stayed in. Everything from clean rooms, pillow menu, hospitality, location. Service from bar tenders, waiters, waitresses, desk service, pool, etc. was the best. My husband needed close captioning on the TV due to serious hearing loss. We could not get it from the remote. He went to the desk and they said they would send someone up to the room. Withing 6 minutes, the man helped us get the captioning on from the TV menu rather than the remote menu. Fast...you bet. Early one morning the pool towels were not available. Went to the desk...within 5 minutes pool towels were brought up. Fast...you bet. What else could you want! Irene & John Doscher

My stay was wonderful, service great, clean rooms, great location (One block from beach and Resturant). Room was very roomy for 3 Adults nice closet space convieniant dressing area with sink in addition to bathroom sink and mirror. Many stairs made it hard for my 70 year old mom-elevator avalible but not near pool area- no ramps. The pool was exceponal for familiy- loved pool side bar- no chairs to sit by the pool and relax only lounge chairs once again hard for my 70 year old mom. very dissapointed that we found nonguests using the pool area- brought some undesirables during the weekend to use pool and volleyball courts. Overall I was very pleased and would come back in a heart beat!

We came to this "hotel" last year just in time for the annual swarming of the termites. The Lampshade in our room looked like it had hair growing on it.The staff came to our room with a vacuum to suck them all up. Now that's a vacation memory!I heard it last for about six weeks.Good Luck.

Always helpful staff. Suites are excellent size for a family. Relaxed atmosphere and our room overlooking the marina was excellent. The Restaurants nearby are excellent The Pool area is always very clean and never too crowded.

EXCELLANT SPOT,DINING EXPERIENCE. ACCESS TO ANY PLACE ALONG THE BEACH. tHE TROLLEY THAT RUNS FROM TREASURE ISLAND TO CLEARWATER MAKES IT A GOLD MINE OF A LOCATION.THE SUNSETS,WATER,THE WHOLE STAY DESERVES A SECOND & THIRD LOOK

Room was on the small side and I'm not too sure about the seagulls flying through the place but on the whole we really enjoyed our stay.The front desk staff were so polite when we had any queries.Both pool areas were great, the big one for the kids and the small one for quieter relaxing times.Handy having two restaurants on site as well, if you didnt want to drive to get something to eat.

I think that the location is awesome! The pool area is awesome for the kids and adults. The atmophere in the evening was fun on the deck outside with the music. It's a nice hotel but it really needs to be remodeled. We had a suite with an upstairs and downstairs... it was an awesome room but it was a little dirty! We had a jacuzzi and I would not get in it. I showered with flip flops on because the shower really was nasty. The walls had stains on them and really need to be repainted. It only has ONE elevator and that made it difficult with a baby. To get to the pool area there is no ramp. It was tough getting a baby with a stroller and several bags to shelter us from the rain. If someone in a wheelchair went with family they would not be able to enjoy the pool area if they wanted to. All in all I did enjoy my stay. I would go back IF they remodeled.

We stayed at the Holiday Inn, in Indian Rock on the 30th June this year, the service and location were fine. We were in a suite and I did not think it was good value,the bathroom and the bedroom was crawling with some kind of flying insect and my wife got bitten quite a few time that night, when I reported this to the front desk the next morning all the young Lady said was "we will make sure it is cleaned for the next Guest" not what you expect.