Shockingly awful
By A Yahoo! Contributor, 8/13/07
If I could give this hotel zero stars, I would.
We came to town for my niece’s wedding. In advance, we reserved a crib for our 9 month old. At check in, we were told they’d send one up. An hour later, we called down and were told they’d run out. The desk clerk refused to help us find another hotel in the area. By 2 AM, after numerous phone calls, we gave up and went to sleep, taking turns holding the baby. We slept poorly.
The following morning, they brought us a broken crib. As we left for the wedding, we were promised a new one was being sent up.
During the wedding, other family members staying at the hotel reported: carpets were soaking wet, sink drains weren’t working, staff was unresponsive, several guests were kept awake by noise, one person’s breakfast menu had been filled out by a previous guest, the hotel restaurant food was cold and the service disorganized (also our experience).
When we returned from the wedding, I put my hand on the side of the new crib, and the whole thing collapsed inward.
We checked out at 11 PM, and the hotel tried to charge us in full for both nights, saying that we could drive 25 minutes back in the morning to dispute the charges with the manager. The manager was eventually reached by phone and did waive the charges.
The price difference at our new hotel is 20.00/night… BEST $40.00 I've ever spent.