Plaza Inn Albuquerque, Albuquerque

Website is deceiving. You look at their website and you think your getting an awesome hotel at a great price but it's very rundown looks like that little circular outdoor hot tub hasnt been used in years with a tarp covering it leaves and spiderwebs all around it. The so called jogging track they said they have is about 3 miles away at the university. The complimentry breakfast is 1 egg 1 sausage and a piece of toast a value of about less than a dollar..............NOT IMPRESSIVE AT ALL..................................................................

We booked 7 rooms in this hotel for a basketball tournament we were attending. Website shows a very nice hotel with a price that was easy on the pocket book and close to UNM. They put us on the ground floor which is actually the basement. Floors, walls, elevators, facilities were all dirty. The patio doors in our rooms wouldn't lock well so there was a bar to put across the door. Cock roaches in our room and down the halls. We would have left but it was difficult to move 7 families so we toughed it out but definitely would be back. Hotel should not deceive people like that. Be responsilbe owners and do real renovations. Service and Cleanliness doesn't even deserve a rating.

We booked this hotel on our way back from Las Vegas to Kansas. We were tired and it was getting late so we did an unpublished booking through Expedia. Not a big deal, as we do these types of bookings once or twice a month. When they revealed the hotel name and it was not a chain hotel, I was a little concerned. I looked up their website and it looked nice so I was slightly relieved. Then we arrived. From the moment I saw the parking lot, I was concerned. It only went downhill from there! All I can say is the person who took their photos and designed their website should either get an award for making a turd look polished or a fine for false advertising. The photos and description do not depict the REAL hotel. Upon entering the parking lot, the broken neon lights were a first concern. The lobby was small and the smell was not appealing. When the elevator opened to take us to the fourth floor room, there were broken tiles on the floor, broken covers over the lights and just a plain dirty elevator. Upon reaching our floor the smell of cigarette smoke overwhelmed us and we booked a non-smoking room. At our door, there were holes and patches. The room itself was filled with the smell of smoke and was hardly big enough for the furniture it held. It was so dirty I refused to take off my socks. This hotel states very eloquently on the website that "The Plaza Inn Albuquerque, New Mexico is a full service, AAA three-diamond, newly refurbished Albuquerque hotel located amid top attractions and events. We understand, people who travel regularly expect a certain level of styling and services from hotels and it’s our goal to deliver. You’ll find our hotel in Albuquerque offers well defined, comfortable, accommodations delivered with attentive service." None of these things hold true for this hotel, so when the management comes on Trip Advisor to state they aren't trying to be something they are not, I'd like to know what exactly they think their website is trying to portray. I wasn't looking for upscale, I was looking for clean and accommodating and on a par with a Courtyard by Marriott or a Holiday Inn Express. This hotel was not well defined, nor was it comfortable and I saw no signs of it being newly refurbished. The fact is this hotel is dirty, outdated, and loud. The rooms are tiny, the furniture overfills the space. The old 1970s style walnut laminate doors and trimmings only added to the poorly defined room. Nasty curtains, a deck door that leaked air and noise was finished off my first impression. We did wind up staying here because Expedia could not refund our money on an unpublished deal. They did make the situation right for us in another way so I applaud Expedia’s customer service! We decided to try to sleep because the sheets seemed clean. However, there was disgusting brown blanket on the bed that has probably been in their inventory since the 1970s. It was rough and over-washed which made the bed feel dirty. Beyond all of these things, we often heard people in rooms and halls around us. And on two occasions someone actually tried to open our door, which was concerning. Overall, I think this hotel needs a downgrading from all the websites. It has been the most disappointing hotel I have stayed in. And the price was not overly cheap compared to others which are also 3 star hotels. I would not have been happy here even if I paid $30 a night because there is no excuse for dirty accommodations. I say to the owners of this hotel...market it as it is or spend the money to make it actually what you are trying to portray it as. Clean it up, actually refurbish it and then your product will speak for itself and you won't have to keep coming to this website to defend it. I have stayed in hotels about 30 times this year alone and the condition of this property is indefensible. A two star rating would be too generous for it based on our experience! I say beware!

I've stayed here (I am at the Plaza Inn right now) many times as it is close to where I work when I come to NM. Breakfast used to be really good, but this time it was initially horrible, then they switched to using JB's (the attached diner) for breakfast. Breakfast is an improvement over the recent terribleness, but is still poor value. They give you a voucher that is good for a coffee, and OJ and either a bagel or an english muffin. The same voucher can be used for a "discount" to their breakfast buffet. They have signs in JBs saying that a Juice is free with the breakfast buffet, however it's not with a voucher. Considering Juice is 2.99, and the voucher gives you $4.00 off the price, you're probably better off getting the muffin and juice and paying for the buffet (which costs $7.99). At least if you order the buffet you can get food pretty quickly (but unless you're going back several times and are a big eater it's poor value). If you have just the "free" continental breakfast it takes forever to come. Considering I booked quite some time ago in the expectation of a decent (and free) breakfast, I feel fairly poorly done by.

We only attempted to stay here. The room was not clean. The bed was full of hair. The sheets were not even clean. Terrible odor in hall way. We demanded our money back and went and stayed somewhere else. The staff was rude and we would never recomend this hotel. If you do book on hotwire don't stay in downtown area to avoid this hotel.

My stay with them was not very good putting it nicely. First off I booked the room based on the area and the look of the hotel. Which the picture were drastically altered on there website. Here is a list of complaints. *Room is ridiculously tiny for the amount off stuff you shoved into the room. *The confirmation email below states there was a computer in the room. (there is no computer in the room) *The email below also states a phone in the bathroom. (No phone in the bathroom at all) *DvD player in the room was also listed. (No DvD in the room) *Tv remote would not order movies. *Hot Tub in the pool area would not bubble it was broke plus it was not clean (floaties all in it) *Elevator was dirty and smelt. *Bathroom was a little grimy *Outdoor hot tub was broken or just not turned on *Told the staff about the computer they said no we don't any computer in the rooms just the public access machine which you can use (well the public access machine was down and apparently they didn't know) *Told them about the DvD player not being in the room (well we can send one up to you later if you want). Told them thats ok if we can rent movie from the TV (well sure you can). *Called and told them we were not able to rent movie they said they would send someone up 1hr later no one came. So I went down stairs to tell him and he said yes I have it written down we don't have a maintenance person here to help yet. I start to wall away and he asks for my room and what exactly was wrong and that time I seen him write it all down (so he didn't when I called) *Came down later to suggest maybe I had the wrong remote and thats why my tv wouldn't rent movies and he said yes that the wrong remote but we don't have a maintenance guy here yet. I will send him up asap, but you can take this dvd up and a movie we have in the back. We said sure we will get it on the way back from hot tub (which ended up to be a waste of time), but we were so disgusted we didn't not and just went to sleep and left asap in the morning. So needless to say now that this hotel was a disaster and a joke. The staff was lazy and not helpful at all. The restaurant was not that impressive. Our waitress was stoned out of her mind. Never stay at the Plaza Inn in Albuquerque. -Ramia Smith

We had a great deal to get away for the wek-end and had stayed at the hotel before. We were placed inthe tower, no lights in the hall, there was one working elevator and it felt like a sauna in the hallways. They moved us once to get us out of the smoke free room that stunk. We complained again and they moved us to a suite. The room was great then but we had to complain constantly to get a adequate room. We felt second class from their treatment. This was our 31 st Anniv. Would not recommend this experience for anyone. Teresa from Texas

Oh, how I wish I had read these reviews before I booked this on Hotwire, but of course, on Hotwire, you don't know what you are booking. This was the absolute worst experience we have ever had in a hotel. The online pictures are NOTHING like the real thing. When we first checked in we had such a creepy feeling, very shabby place, rude staff, etc. Our room was so old and dated and dirty looking we asked for a different one, but after seeing what I am sure was urine stains on the chair, we went back to our old room and a few less urine stains. The breakfast was yuck.... One final warning about Hotwire: They paid this hotel $45.00 for the room and we paid Hotwire $72.00 and of course, no refunds after we found out we had been ripped off. I actually called Hotwire to see if we could change lodgings and they hung up on me. A nightmare and will never use Hotwire again.

I had a reservation at the Plaza Inn, but when I arrived in the evening, I had a very surly, unfriendly gentleman at the main desk tell me that the hotel was overbooked and that there were no rooms available. He then proceeded to tell me that I'd have to be sent to a different hotel, except that he didn't inform me what it's name was or where it was, and he didn't give me any transfer paperwork. When I arrived at the new hotel (which had quite friendly, knowledgeable staff), the asked for my transfer paperwork, which I didn't have. Thankfully, they gave me a room at a great price anyway. As if this experience wasn't poor enough, the Plaza Inn proceeded to charge my credit card one night's stay for "not canceling my reservation" ahead of time. Although they did refund my credit card after talking to the manager, the entire experience was frustrating and unacceptable, and the staff (apart from the general manager) was rude and unprofessional.

This place was dirty, dark and stinky! Only one small bed, the door on the entertainment center fell off when we opened it, would NOT want to take your shoes off because the carpet was disgustingly dirty. Very very bad place - we left immediately! "Warning" - Do not ever stay here.