Embassy Suites Fallsview, Niagara Falls

The hotel is awesome..stayed here many times. One of the best hotels on the horseshoe falls. On feb 16th 2008 had free breakfast and spent the next 24 hours in the bathroom. I was so sick that I could not move. I will stay here again but beware of buffet food problems.

I loved staying at the Embassy suites i felt just like a princess even thoe it was my lat christmas with my nana istill had fun and i loved the pool and the service and the maids were very nice and funny i hope i can go again sometime soon! Well to all the staff and everyone there i say thank you very much and well bye bye for now at least.

Have to drive to the Waterpark while on the ticket said shuttle 'to and from' waterpark. Get rash all over the body after!! Half Falls view!! Fridge not working, no key for the lock fridge! $40 dinner coupon instead of $45. Front desk said okay but never in TDI Friday!! Luggages were sitiing at the Bell desk without any tags - U want whatever piece, just ask for it! Asked for foam pllow when making reservation - never happened, second time in 3 months.

We just got back from our two day stay. We stayed in the Jr. Presidential Suite, which was nice. View awesome, but was expecting more for a Jr. Presidential Suite. You are basically paying for the view. Also, we drove in from buffalo to find we had to pay $20 a day fee for parking so be aware their is no where to park in the hotel, its Valet! The complimentary breakfast, is not so complimentary considering you have to tip the staff who seats you. I would also strongly recommend doing the Cook to Order breakfast. Don't get the food that is sitting in the trays, I swear the eggs could bounce. Fabulous places to eat are The Keg located in the hotel and The Watermark located in The Hilton YUM a must taste! I know some said the tour was not worth it, money wise yes you DO save if you go out on your own but for us, considering we had no clue where anything was it was excellent, and the next day we where able to find our way beautiful through the town. The Tour helps, Our tour guide George WAS AWESOME! Take the tour and ask for George! What else. Overall the hotel is okay, over priced and nothing to gush about except for that VIEW!

This hotel is amazing I tell you!! My kids loved it!! There's a pool, artcade, the keg resturant, beautiful lobby, and much more!! I would deffanitly love to stay here again!

I booked the Jr. Presidential Suite at Embassy Suites for my honeymoon in September 2007 thinking that I'd treat by husband. Upon arriving we discovered that there was a mandatory $20 per day valet service that was not revealed when booking. But don't think your little economy car is going to be parked onsite. Nooo, that's for the Jags and Mercedes. Your little economy car is being dumped down the street in a lot and when they bring it back expect the radio to be blaring and the seat back to be in the waaaaay back position. Trying to make your way through the lobby is a joke. There are hardly any carts for your luggage because the staff does not retrieve them from the floors above. People are jammed around the entrance and in the lobby and waiting for the elevator will age you. There are only 5 elevators that go all the way up (we were on the 32nd floor). Now, you really can't give props to Embassy Suites for the view, they didn't create the Falls. They just got lucky acquiring this location. Our view was awesome, we were able to see both sets of falls as well as the fireworks on Friday night. However, since I suffer from arachnophobia, I didn't enjoy the many spiders hanging from my windows. On our first afternoon there we tried to take a nap after our long drive but were awoken by very loud drilling. When we called down to the lobby we were told they were hanging a sign on the side of the building. No apologies. There is nothing special about the Jr. Presidential suite. No mints on the pillows, no robes, not even extra tiny bottles of shampoo. Yeah, there was a jacuzzi tub and fireplace but other hotels have that for a lot less. Heck, I was paying $1,200 for this room! The second day there housekeeping didn't even bother coming to our room. We called and were told they can clean all the way up until 4 PM. You have to pay for short blocks of Internet service while other hotels offer free wireless. You have to pay for use of the Playstation (and not even the new one). You have to pay almost $15 for a movie and don't even get HBO, which other hotels offer for free. M&Ms are $5 a bag and the soda machine only takes tokens, which are $3.75 each. The staff act like just because they work at Embassy Suites that they are entitled to tips. Everyone has their hand out. There are tip jars at the front desk. There are tip jars at the made-to-order omlette bar. You're expected to tip housekeeping and the valet staff as well. When I asked for a feminine product at the front desk I was told they were out and I could buy one in the bathroom. After I wasted $1.00 in coins I discovered that the machine was out as well. I had to purchase a box in the gift shop for almost $8.00! When we informed the desk we were expecting a small cake to be delivered they pulled an attitude that we hadn't ordered one from them. Thank God we hadn't, because my cake was one of the bright points on my wedding day (besides the wedding, of course!). I can only imagine what Embassy Suites would have passed off as a wedding cake. The only tears you should shed on your wedding day should be tears of joy. Thanks to Embassy Suites I cried my eyes out over the disappointment of their establishment and how the whole experience was a blight on my special event. We ended up leaving at 1 A.M. on the morning we were to check out and fled with the feeling we were escaping Sodom and Gomorrah. I will never stay at an Embassy Suites again.

We stayed at this hotel 9/5-9/7 in a king whirlpool fallsview suite and everything was just right. We knew about the $20 parking fee because we read it in the reservation page. Every staff member we encountered was very polite and friendly, bellman, front desk, housekeeper, waiter and valet parking attendant. We signed up for the magic show package and we got our meals, tickets and everything promised on the reservation. READ THE RESERVATION LISTING. The tax in Canada ia 17% , not the hotels fault. Parking at this hotel is $20 a day, NOT THE FRONT DESK ASSOCIATES FAULT. READ YOUR RESERVATION. I would recommend this hotel. It is expensive but you get what you pay for. The service is great and the staff went out of their way to make our stay was enjoyable. We checked in early and our room was not ready, the girl at the front desk upgraded our room to a higher floor. The housekeeper left extra coffee when we asked. The parking valet made sure I knew how to get back on the highway (the QEK) The line for brekfast was long but went fast, maybe 10 minutes. Our waitress was very friendly and checked our coffee about every 5 minutes. We will use this hotel the next time we visit the area.

Embassy Suites was a nice hotel to stay at. Food was OK not great. Value was real pricey on room rates. View was spectacular from Presidential suite. Need shuttle from airport to hotel. Taxi was $75,00 one way. Not many taxis available at hotel, must call ahead for one.

We had a falls view room and it was great! Very beautiful when lit up. We couldn't see the fireworks from our room though:( Just a short walk to go on the Journey behind the falls and the Maid of the Mist, which I would both recommend! Very roomy and had 2 TVs so the boys didn't fight over what to watch! I paid extra to include a breakfast, which I won't do if we ever stay here again. Internet wasn't free:(

I would love to go back and stay at this hotel over and over. The staff, the room, the hotel in general was GREAT!!! We stayed in one of their falls view rooms and my God what a view!!! The firework show was something you should not miss from your room. The breakfast was out of this world. They seat you in their restaurant which in the evening is usually booked due to the view you have. So to have breakfast included and that view is out of this world. They were so nice, even on our last day they gave us containers to take snacks for the road since we were driving for 9 hours. They also had a nightly manager cocktail hour which was from 330-730 with all you can drink pop/two free drinks per room and pretzels, and veggies all you can eat. I would highly refer people to this hotel you will not be unhappy. Yes, you have to pay 20.00 per day parking and the taxes. However, any smart traveler to Niagra Falls knows that parking is extra at all the hotels and boy get ready for the taxes on EVERYTHING!!!!