Embassy Suites Fallsview, Niagara Falls

Location has a particularly great view of both falls, and its close to a casino and to the tours of the falls, but otherwise its a pretty long walk to many of the area restaurants and attractions. Not at all friendly to business travelers (no wireless... and who carries a hardwire USB cord in 2010?). Typical of most Hilton hotels the rooms are pretty clean but the staff have a bit of an attitude. Also typical of Hilton, be prepared to be nickel and dimed for everything: $20 - $30 (plus tip) to valet your car, $12.95 for internet acccess, "token-only" vending machines ($3.00 per token), the usual grossly-overpriced in-room refreshment area, etc. Rooms are adequate but the concept of a "suite" is a little bit misleading, at least with respect to the fallsview "suites". They are really just single (narrow) hotel rooms with a small (equally-narrow), windowless "sitting area" with a small table, tv (the remote didn't work) and a couple of soft chairs. Good if someone is sleeping in the bedroom and you don't want to disturb them but otherwise useful only if you need the extra pull-out bed.

This is a very pretty place and our view was great, but we had to go through heck to get it. First we paid 30 dollars for valet parking and when we asked for help getting a cart for our luggage they said there may be one in the front lobby good luck and laughed , we were given the wrong room which for 25.00 more oh and they never gave us our triple A discount , I figured that could have been a misunderstanding. Then late that night we asked the front desk women where there was a good pizza place that delivers she says" there's about 30 of them try looking in your phone book in your room" asked for shampoo they didn't have any,when we were checking out the valet says whats wrong you look upset I said terrible service especially last night he says" where in your bed" I could not believe he said that to me. I was there to get engaged and this is the memory I get to treasure. We plan on leaving blogs on every website about the terrible way this place makes you feel, when you pay 280.00 you just want to be treated with a little respect this hotel has none!!! May even talk to my lawyer about the comment made by the valet I believe that's border line sexual assault. disappointed and assaulted in oh

I loved the views, they were fantastic it was more than I expected. What I did not like about the room was the bed, it was very uncomfortable Compared to other hotels and at there rates the rooms need updated.

We stayed for two nights and were told we had a view of both falls. When we arrived, I had to argue about the room we were supposed to get. Finally, we took two rooms on the 31st floor that had an oder of smoke. The "cooked to order breakfast" was a disaster. My family had to stand on line with hundreds of people to wait for food. If you wanted to order eggs, the line was even longer. The pool was filthy, dirty diapers were left along the edges, while children ran without supervision. If you plan on relaxing, stay in your room and don't go near the managers welcome area on the 9th floor! The common areas are too packed for comfort. Good Luck

The view was spectacular. We had two suites, 3102 and 3103. They both stank terribly of cigarette smoke, and non smoking rooms were requested. We were a group of 6 senior women sharing two rooms (pull out in living room.) I had called from train to notify of late check in. They insisted they were non-smoking rooms. But one had a cigarette burn in the carpet, and the other cigarette burns in the bedroom end table and the coffee table. I told them on two different days to make it a smoking room for the next quest, or rip out carpeting. The odor came out into the hall it was so strong. We were given a ionizer for one night. For both rooms. On the second day I was offered new rooms, at the point we were all unpacked and only had one night left. But they way they argued with me instead of coming and smelling the rooms. It had a obvious odor of trying to mask the smell with carpet cleaner or something. Three of us were 73, 79 and 80 years old. Also the conscierge would only help us if we bought a tour for $136. I don't know if they were commission sales thru Hilton or this tour company. But would not help me with any other tour information.

Hotel has excellent location and view of the falls........ Interior is showing it's age and fallsview whirlpool suite we had definitely needed a make over and new carpets,furniture and a paint job.

This was a FANTASTIC trip and the hotel was phenomenal! I would highly recommend this hotel to stay at. We stayed 3 nights and after I booked I found a cheaper rate online about a week before we left. They also had a hotel deal I failed to notice (view at top of choices on their website). They honored the lower rate and hotel deal when I called with no complaints. When we arrived we were upgraded to a presidental suite at $20.00 more a night (well WORTH IT!). They provide a free breakfast and a managers special every day of your stay. The breakfast is huge ( you won't leave hungry) and the managers special is finger food and a free alcoholic drink per person ( so cool!). Yes, they charge $20.00 a day for parking but from what we saw- very secure parking area. Besides, you don't need your car unless you plan to travel away from the falls. Niagara Parks has a $39.95 deal for 4 attractions plus bus and incline lift (BUY IT!) you will not regret it. The incline is directly behind the hotel and you can trade your online tickets there. We received free shuttle passes and this is my only complaint. It is confusing to know where exactly the shuttle will pick you up unless you were actually dropped off there. Walking for the most part was not an issue. It is not so big you can't hoof it. The Ripleys place was great! Do the ride unless you are pregnant ( you get tossed around alot). Skylon restraurant runs a early bird menu from 4:30 to 5:00. It is a limited menu but you will get the experience at a portion of the cost- plus you can go to the observation deck for free. Food was great! The Keg is fantastic - book it in advance- prices are reasonable and the food is to die for. Applebees by the hotel was also a great deal. We had a wonderful meal at a reasonable cost. Casino wise- well.........I liked the Fallsview- more forgiving... but all in the luck of the draw I may say. The staff at the Embassy were soooo courteous, the hotel guests so funny and I just loved it! I have absolutely never met more people from more places and it was GREAT! Elevators- not a problem for the most part except during breakfast, which was not bad. May be a problem in high season. Overall, go to the Embassy- find your way around (it won't take much) and ENJOY!

This is a fantastic hotel! We have been to the falls a number of times now and this was our favorite hotel. The free breakfast was better than anything that you would have spent money on anywhere else and the daily manager's reception was the best. Just when you were ready for a snack, they put out a spread. Staff was incredibly friendly, rooms were great, everything was clean and location was great. Pool was clean and kept at a good temperature. If I had to write a complaint, it would be that the elevators were very busy, therefore, it sometimes took awhile to get one. Overall, worth every penny and made for a great trip. Will DEFINITELY go back!

These people have absolutely NO customer service skills! And don't try to call and tell them that otherwise you will get YELLED at by the duty manager! I was told that since there was no documentation of the troubles that I went through with them, that basically I was lying. The hotel was nice and the food was good, but I would NEVER recommend this hotel to anybody because of the extreme lack of customer service.

The hotel is great but they've got a tour desk in the lobby that will sell you a tour package for $128 US per person. You get the impression that it's part of Embassy Suites but it's not. It's run by Elite Tours. They will tell you how they can get you through the attraction lines and take you around in an air conditioned bus on a guided tour. They use scare tactics to convince you that you will suffer hours waiting on lines. don't do it!! They rush you through the attractions and then the drivers expect a 15% tip. They are just repackaging the "Adventure Pass", a tour you can purchase anywhere in Niagara Falls for $39.95 for adults that lets you get through the lines just as fast. Go to Niagaraparks.com. Don't make the same mistake we did. It's a scam. We left Niagara feeling cheated.