Howard Johnson Monterey, Monterey

Prapti was the person behind the front desk. She was very professional and greeted us with a smile. The room was clean and very comfortable. Bed was the most comfortable I've slept in a LONG time. The breakfast was fantastic and wholesome. We made our own little mini Belgium waffles. Loved the hotel for the price. I recommend this hotel.

You are better off bypassing this "hotel". I got overcharged for the rooms by increasing to two beds over one king by $15 a night. On the last day they came in and cleaned the carpets and left us with wet carpet to walk on that night. The smell was very musty. The front desk person spoke very poor english and was never friendly or welcoming. The contiental breakfast was a joke of stale english muffins and a few other things we passed on the second day.

Microwave and refrigerator were not working. Front window lock was broken so could not lock window. Kept getting woke up by noise from the other units on both sides and above. We could hear every footstep. Never again. Don't waste your money.

The staff at this location is absolutely terrible. The employee double charged us for our stay, and then tried to make it our fault. It was a huge mess of a situation, and she not only ended up double charging us, but later charging us again without any authorization. It's a long story, but one that ended up in her overdrawing my bank account, and never even apologizing for her countless errors. Besides that the bathroom tub was filthy, including caked dust and dirt along the edge near the wall. The continental breakfast was terrible. It was basically cereal and juice. No bagels, and the muffins were those gross little sample sized gas station muffins. When we were ready to leave I asked directions from the owner and he just said, "take that map over there." No explanation, he never helped me look on the map, he never thanked us for our visit... nothing. Overall this was by far the most horrible hotel stay I've ever had in my entire life and I would not go back there even if they paid me.

This was the worst experience I had in a hotel. The under sheets did not fit the bed properly. There were a few holes in the outer cover. It seemed like every half an hour the bathroom would make a loud weird noise. On top of that, the bathroom was very samll. The lighting was very low. The heater did not work and the room had a"funny" smell at first. The service was friendly, but the room was awful. I will never go back again This was a last minute trip and this was the only hotel available. We definitly paid too much for a bad experience. I would recommend not using this facility at all.