Mountain Thunder Lodge, Breckenridge

We had an illness in the family the day after we made reservations through Hotels.com. We made the reservation a week in advance so we thought it would be no problem to cancel without penalty. I talked to a service representative from Hotels.com and explained our situation. He said that the cancellation policy was not in effect for the month of November for this Lodge (it was for October, for some strange reason), so we would have to forfeit our entire $215.00 if we didn't show up. I called the Lodge and spoke to the desk clerk about the situation. After explaining to him that we could not make it because of a sick family member--without even saying he was sorry for our problem--he reiterated the strict hotel policy of no cancellations and forfeiture of our money. I then asked to speak to his supervisor, another automaton, who also wouldn't budge on the cancellation policy. But she did say that we could reschedule our reservation but that it would have to be done through Hotels.com. This is where the real "fun" began . . . In order to reschedule our reservation, I was informed that they had to get authorization from the manager at the Lodge. This was tried without success and I was informed of same. I then wrote an e-mail to Hotels.com and suggested that they at least leave a message for the manager on her answering machine. After they figured out that that was the correct thing to do and after another day had gone by, they finally sent me an e-mail saying that the reservation had been successfully changed to the next weekend. In the process of doing this, Hotels.com charged our credit card for an additional $250. When I asked why in an e-mail, they informed me that a mistake was made and issued a credit for this amount. Moral of this tale? If you want to make reservations at Mountain Thunder Lodge, DO NOT CANCEL--MAKE SURE YOU CAN MAKE IT OR CAN RESCHEDULE YOUR RESERVATION! If the computer-generated desk clerk and the manager at this hotel is any indication, I am positive that if you were killed in a car accident on the way to the place, Mountain Thunder Lodge would be the first in line at your funeral asking your next of kin for their $215! As far as Hotels.com, avoid this "service" like you would the H1N1 virus. They are confused and confusing and you have to be right on them to avoid being double-charged for your reservations.

We love this place. We are just back from our fifth annual stay at Mountain Thunder. In 2004, 5, and 6 we stayed in the lodge. This year and last, we stayed in a town house. Leather sofas, plasma tvs and granite/stainless kitchen in our town house made us feel at home. Wish we had a heated garage in Michigan like the one attached to our townhouse. The staff is wonderful...we even have our favorite, Scott. Love the ski-in option. Coming down the Four O'Clock run to the Skyway-Skiway straight to the property. Mountain Thunder is the icing on the Breckenridge ski experience.

Ok, this is a beautiful location with beautiful facilites, but there are many other places in Breckenridge that are beautiful and that don't have the problems that this place does. 1) When you walk into your room, your first question will be, "Where's the bed?" Eventually you will figure out that the giant wood thing against the wall is a pull down bed. This bed makes a lot of noise, and bangs against the wall if you are moving on it (i.e., no romantic getaways, or alternatively you will hear everyone else's romantic getaways). 2) On the bed there is only a little sheet and a little blanket, which barely cover two skinny people. I don't know what my wife and I would have done if we were bigger people. Also, the blanket is as cheap as they come-- it is like a cut out piece of felt. I was very disappointed with this place. Oh, one more issue is that you only get one hour of internet free, and then you have to pay for it.

In the middle of summer, we were put on the east side of the lodge where there was nothing but road noise all the time from the multitude of construction going on. We could not close the windows because they needed to be open due to no A/C. We called the front desk and asked to be moved to the other side which faces the pool. They accommodated us, but instead of road noise, there were trashy-mouthed drinking partiers up all hours of the night. By the time we left, we felt like we needed another vacation. As a result of our moving to another room, the hotel then charged us for three more days, but not until almost a month later when I discovered it on my credit card! Yikes! What used to be one of our favorite places to stay is now a place we will avoid.

We just returned from an awesome trip to Breckenridge and Rocky Mountain National Park. After camping for several days we were looking forward to a little pampering. Mountain Thunder Lodge did not disappoint us! The service was outstanding, the room (2 bedroom) was immaculate, quiet, beautifully furnished, and had everything we needed. Laundry facilities down the hall made it easy to catch up after camping. Of all of our experiences traveling, this has to be our favorite establishment for it's outstanding service, proximity to town and the mountains, and beautiful surroundings. We highly recommend Mountain Thunder Lodge and look forward to returning.

From the moment that you drive up to the Mountain Thunder Lodge you know that you have made the right choice. The building exudes that mountain lodge feel with its timber joists and stone/wood face. You are greeted at the lodge before you ever make it to the front door. The lobby of the lodge was large but cozy with many sitting areas around a stone fireplace with giant windows along the back framing in the beautiful mountains. During our visit there was also live musical entertainment and a cash bar set up in the lobby, adding to the festive feel of the lodge. Our room was excellent! Everything was so clean I did not hesitate to let my infant crawl were ever she wanted. The amenities in the room were first rate including a full kitchen, large bathroom with both a tub and shower, a huge porch with a view of the slopes, and a beautiful stone fireplace in the living room. Everything looked like it was brand new right down to the glass in the shower which was spotless. The best part about our stay at the lodge, however, was its convenience to main street Breckenridge and the slopes. Main street is just a few minutes from your door and the four o'clock run of peak 8 runs to the back of the lodge. You can not beat skiing hard all day and being able to ski right up to your room. For relaxing after our ski days the lodge had three very hot spas and a great swimming pool for the young ones. All in all a great place and experience. We can't wait to go back.

Of all the things we loved about this lodge, the service was incredible. This was our first trip to Breck and we knew very little about the area. The Front Desk and Concierge Employees were far beyond helpful with recommendations from shopping and skiing, to restaurants and other points of interest. The rooms were spacious and lovely and very, very clean!! Loved the fireplace and balcony!! The price, in comparison to other lodges in the area was very competitive and we definitely got our money's worth. I HIGHLY recommend Mountain Thunder Lodge!!

This was a beautiful place to stay, and the staff was extremely courtious, professional and accomodating. The location is perfect and you can walk to downtown. BUT, OFF SEASON travelers beware! There is construction that begins promptly at 7am (and earlier) and will continue through fall of '05 and spring to fall of '06. It is not mentioned when you reserve or check in. If you like to sleep in or enjoy a quiet relaxing morning...the bull dozers start early! They don't have air conditioning so you need the windows open...there's no avoiding the noise!

From the minute we arrived, the service was excellent! Anything we wanted, we just had to ask...the front desk staff was wonderful and the drivers could not have been more helpful or kind. Our "room" was spotless and huge! I would go back to Breckenridge just to stay here again....kudos to the Mountain Thunder Lodge!!! I have NEVER been more pleased with a resort.

This is an awesome place very nice furniture and ammenities. Feels like you are at home, and the employees are super nice they scheduled snow mobile trips, took me to the beer store, returned my ski's for me and just did everything they could to make our trip a lot easier. I will definetly be returning every year and staying at Mountain Thunder Lodge.