Courtyard by Marriott Daytona Beach, Daytona Beach

Our room wasn't taken care of on our second day there. Despite going in & out throughout the day & reminding the front desk that no one had attempted to service the room (wet towels were piled up all day). At one point, we were told very curtly during the afternoon that the "staff were on duty until 5 p.m.). In other words, stop bothering me. Finally, at 4:30 on our way out to dinner, we were told that the "staff was gone for the day". I told the man at the desk that this was unacceptable & my husband told him he expected someone to "fix" the situation. When we returned later that evening, everything was accomplished. The next morning we were offered free breakfast, which we declined. THEN a few days later when my husband reviewed his credit card statement he noticed that the hotel had credited one night's stay. Never a word to us that they were going to do that. As I said, CUSTOMER SERVICE should be "job one". You won't get it here. Also, the pool could have been cleaner. Debris kept rising off the bottom.

I come for the races every year for about the past 12 races. I have never paid such ridiculous rates such as $375 per night for no extras! Will never stay there again! Seaside...I'm coming back!

I planned a vacation getaway for my family. When I called in to asked for a double bed, the guy was very rude and said it will be additional charge, Beside he didnt mention they would have a double bed till the last night we were there. The Manager was a little nicer but thats besides the point. After getting my statement the night before we check out my balance was zero. Which I already knew. However when I recieved my credit card statement they had charged me another $93.00 dollars. HELLO WHAT WAS THAT FOR! When I calle dthe hotel they was very unconcered about it. NEVER STAY HERE! THEY HAVE HORRIBLE SERVICE!